Dairy Queen Grill & Chill

4.0
359 reviews
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Business Details

106 S Main St, Pinckneyville, IL
62274-1459, United States
(618) 357-9033
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
106 S Main St, Pinckneyville, IL
62274-1459, United States

Hours

Reviews

4.0
359 reviews
5 stars
167
4 stars
112
3 stars
36
2 stars
13
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and equipment, which contributed to a poor impression.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that experiences can vary.
  • D_
    Dawn _
    Dec 17, 2025
    1.0
    Owners mom is always screaming on the intercom when she takes your order tonight she was screaming over the top of other workers making it hard to understand her or anyone else not sure why two people needed to repeat everything back to me anyways . And when I let her know hey thats unnecessary and obnoxious and unneeded she slammed the window in my face. This women is always rude ive witnessed her being rude to other employees ive know people who use to work there that quit because they got tired of her yelling at them and treating them poorly. Ive witnessed her being rude to to other customers on the days I've gone inside as well as ive had more than one encounter with her myself. Shes a rude person and shouldn't be working coustomer service
  • JD
    Jonal Dangbar
    Nov 26, 2025
    2.0
    Al and myself both got upset stomachs. The only thing we had the same or ate the same was chocolate shakes from Dairy Queen
  • NN
    No Name
    Oct 26, 2025
    1.0
    I have never had such an awful experience at a Dairy Queen. From the moment we walked in, the service was shockingly bad. We stood at the counter for over 10 minutes with multiple employees walking by, yet not one person acknowledged us or bothered to take our order. When someone finally did, the worker could barely mumble a word and had zero professionalism or courtesy. To make matters worse — and this is completely disgusting — I witnessed a worker eating food off customers’ plates on their way to the tables. That’s not just unprofessional, it’s absolutely unsanitary and unacceptable. The complete lack of respect for customers, basic hygiene, and workplace standards here is beyond belief. This location seriously needs new management and a total overhaul of staff training. I won’t be coming back, and I’d warn others to think twice before eating here.
  • JJ
    J Jjh
    Oct 25, 2025
    1.0
    Coldest chicken strips ever, gave them a second chance not worth it l. Ended up feeding to my dogs
  • PA
    Patrick Auvil
    Aug 12, 2025
    5.0
    I was hungry so I stopped for a quick burger.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Pinckneyville offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill in Pinckneyville?

The restaurant is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sundays from 10:30 AM to 10:00 PM.