Numerous reviews highlighted slow and inattentive service, with customers waiting excessively for drinks and food.
Food Quality
Many customers reported receiving cold, overcooked, or poorly prepared food, particularly wings and sides.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and issues with takeout accuracy were noted.
Staff Attitude
Several reviews mentioned unprofessional or rude behavior from staff, including management.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and enjoyed the food when it was prepared correctly.
BB
Brittney
3 days ago
1.0
Everytime I've been here we've had to wait for a server, something is always wrong with the food, and it comes out cold. This particular time we waited forever for a sampler platter, and two other tables ended up getting seated, served and eating before we even got the platter. It's over-priced for what it is, I'd much rather go to Wing Stop for wings, and the service is always trash. Not going back.
JB
Jacob bennett
Nov 16, 2025
1.0
3 or 4 times in a row. Multiple issues but primarily the chicken wings are quite obviously room temperature becasue they were cooked and just say in a fry basket above the grease. Worked restaurants for 15 years and I understand, but informed my server and the manager about the multiple issues across consecutive visits. 2 orders of wings take out, ALL DRUMS. I have never, in 30 years, ordered chicken wings and got all drums without request. Wouldn't have been an issue but they were cold. But I get charged to get all flats. When we dined in, my companion ordered all flats, mine came out first (brought me the wrong food) chicken was cold. The flats came out minutes later and were too hot to eat right away. The inconsistencies and lack of correction will mean i will drive out of my way to the east peoria location in the future.
DH
Dave Hamilton
Nov 15, 2025
2.0
Waited 40 minutes for cold food. Could not get a drink refill so i went to the bar to get my own. Waited nearly 10 minutes for a bartender to appear. Worst dining experience every time we go. We love BWW in other locations but this one is horrible. Wont be back.
TA
The Assembly
Nov 2, 2025
1.0
We walked into the restaurant and stood there for about 15 minutes, waiting for someone to greet us. Three different employees walked by without saying a word to us. Also, people in the kitchen were looking at us, noticing that we were standing there waiting and no one said anything still. We ended up walking out at about 20 minutes of waiting and we went somewhere else. I will never go back there again.w
AR
Andrea Riddle
Oct 18, 2025
1.0
I never leave negative reviews, but this was such a bad experience that I feel the need to warn people who want to go here.
I want to preface that we came in a little later. Around 10pm, we were seated quickly by our hostess (possibly the only good portion of the night). We were able to decide what we wanted fairly quickly...but we didn't even get asked about drinks until at least 15 min. My husband had time to go to the bathroom and return, to still not having our drink order in.
So we waited. Our server didn't ask about appetizers. He checked in once to tell us the bar was STILL making our drinks (a strawberry lemonade and a strawberry marg). A lady ended up bringing us our drinks (from the bar, I presume) directly.
With the amount of time we waited for our food, we thought everything was going to come out fresh. We were sorely disappointed because by the time our food came out, fresh was not nearly the description.
Let's go over our orders!
On my end, I was supposed to have asian zing boneless wings with blue cheese and fries.
For my husband, spicy garlic boneless wings with blue cheese and onion rings.
I was given a tray of asian zing boneless wings as promised, but 3 ranch cups?? And 4-5 onion rings
My husband had his spicy garlic wings that were GREATLY oversalted to the point that I was coughing and couldn't finish the bite I had. And we love salt. He got my fries, which were STALE. and? 3 cups of ranch for him, too. And yes, we got charged for 2 extra said ranch that we didn't ask for!
It was hard to get the server's attention, and we ended up asking someone else who checked in on us for our check.
Unbelievable. The food had obviously sat, the wings were cold, the sides were stale, the ranch that came from nowhere was charged to us...
And the server was inattentive.
We will not be returning to this location and are greatly disappointed.
If you're wanting Buffalo Wild Wings, go to East Peoria!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Peoria specialize in?
Buffalo Wild Wings in Peoria specializes in award-winning Buffalo, New York-style wings available with 26 different sauces and seasonings to choose from.
What are the opening hours for Buffalo Wild Wings on weekdays?
From Monday to Friday, Buffalo Wild Wings opens at 10:30 AM and stays open until after midnight, usually closing around 1:00 AM the following day.
Where is Buffalo Wild Wings located in Peoria?
It is located at 5121 West American Prairie Drive, Peoria, IL 61615, USA.
Can I find Buffalo Wild Wings online and through social media?
Yes, Buffalo Wild Wings Peoria has an official website and social media pages. You can visit their website or Facebook page for more details and updates.
Is Buffalo Wild Wings in Peoria open on weekends?
Yes, Buffalo Wild Wings in Peoria operates on weekends from 10:30 AM until around 1:00 AM the following day on both Saturday and Sunday.
What phone number can I call to contact Buffalo Wild Wings in Peoria?
You can call Buffalo Wild Wings at +1 309-691-9453 for inquiries or reservations.
Are there any fitness or health-related places near Buffalo Wild Wings in Peoria?
Yes, Gold's Gym Peoria, a gym and yoga studio, is nearby, so you can visit the gym before enjoying wings or grab a bite after your workout.
What other dining options are available near Buffalo Wild Wings?
Good Tequila's Mexican Grill is nearby, offering Mexican cuisine and a bar, making it a good alternative or addition to your dining experience in the area.
Are there beauty and spa services near Buffalo Wild Wings?
Yes, places like Five Senses Spa, Salon & Barbershop, Oasis Hair Salon, and Lamour Nails Spa are close by if you're interested in combining dining with beauty and spa treatments.
How can nearby retail stores enhance my visit to Buffalo Wild Wings?
Nearby retail stores like DICK'S Sporting Goods and GNC offer shopping opportunities for sports gear and supplements, which complements your visit especially if you're coming from a workout or planning activities around your meal.