Food Quality
Customers generally enjoyed the food, particularly the burgers, shakes, and chili cheese tots, although there were complaints about inconsistent quality and some items being burnt or undercooked.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even when the restaurant was not busy.
Customer Service
Mixed feedback on customer service; some staff were praised for being friendly and helpful, while others were criticized for rudeness and poor handling of orders.
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Cleanliness
Several reviews mentioned unsatisfactory cleanliness, particularly in the patio area and with food presentation.