Panera Bread

Reviews

• IT

  Inga Tsoi

  4 days ago
  5.0
  One of the most favorite place
• DH

  Diamond HS

  Jan 5, 2026
  1.0
  Kathy's customer service was extremely poor and unprofessional. Her tone and behavior were inappropriate and unnecessary. She referred to my boyfriend and me (woman) as "two gentlemen" in a joking manner and laughed, instead of focusing on accurately taking our order. Because she was joking rather than listening, she only rang up one meal instead of both. When we arrived to pick up our order, the manager was handing out the food. I asked why the second item we ordered was missing, and he asked what we had ordered. I explained that it was a chicken noodle soup. I asked if he was the manager, and when he confirmed that he was, I was very direct in telling him that Kathy's behavior was unacceptable and that she should not be working the register. He somewhat agreed and offered me the soup at no charge, although I repeatedly insisted on paying for it. My feedback was not shared to receive a free item, but to make management aware of the issue. I typically avoid making claims of racism, but this situation felt uncomfortably close. We overheard her interactions with other customers, and she did not use the same tone or behavior with them. FEEDBACK SHARED WITH PANERA CORPORATE AS WELL!
• JM

  Jamie Martello

  Jan 1, 2026
  1.0
  Panera is going to fail, sadly. Price gouging during a recession is disgusting. $13 for half a caprese sandwich with bacon is a joke, especially for the size compared to a few years ago. It’s like a $3 sandwich for them, cost wise; I was a restaurant consultant for a major player in the SAAS restaurant POS space. They’re making a TON of money off customers; they’re not hurting. The mocha was watery, chicken caesar salad was with slimy lunch meat instead of chunks of diced chicken breast, half as much dressing as it needed- it’s just a joke. If the quality/portions were what they were in 2016, we’d be fine paying such high prices. As it stands now, you’re better off going to a neighborhood deli. better portions, value, and customer experience literally anywhere else. Tragic, used to have good food.
• HG

  Hector Andrade Gomez

  Jan 1, 2026
  5.0
  La comida excelente como siempre
• SJ

  Steve Jr

  Dec 19, 2025
  1.0
  I was kicked out for not buying food but there was other kids you didn’t buy anything and didn’t get kick out

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