Dunkin'

3.7
426 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Palos Hills, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10340 S Harlem Ave, Palos Hills, IL
60465, United States

Hours

Reviews

3.7
426 reviews
5 stars
218
4 stars
63
3 stars
40
2 stars
14
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional interactions.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of attention to detail, leading to dissatisfaction.

Cleanliness

Several reviews highlighted concerns about cleanliness and hygiene, including reports of dirty conditions and food safety issues.

Speed of Service

Customers frequently mentioned long wait times, particularly in the drive-thru, which contributed to frustration.

Employee Recognition

Some employees received praise for their exceptional service, indicating that there are standout team members who positively impact customer experiences.
  • MS
    M “Queen of silence.”
    Dec 19, 2025
    1.0
    There's a Hispanic lady working here just lies about charges, and unfriendly.I ask for receipt, she say can't find and don't know how to reprint receipt. beaware she doesn't give all your money back and lies about receipt. Along with another incident This place hires unfriendly and dishonest people.12-19-20250, Friday morning around 4:45 am
  • LD
    Linda Demro
    Dec 1, 2025
    5.0
    There are 2 Dunkin that serve the best hot chocolate. It is the one right by my house and the other in Berwyn on my way to work. Others that I have tried have tasted watered down and the taste is not the same.
  • MM
    Mohammed
    Nov 3, 2025
    5.0
    Nice service
  • RC
    R J (Chicagirrrl)
    Oct 28, 2025
    5.0
    THANK YOU JORDAN!!!!! He is the reason I only come to this location. I greatly appreciate him making sure that my order is ALWAYS correct when I walk in the door. It doesn't go unnoticed
  • FF
    Franchel
    Sep 26, 2025
    1.0
    Customer service is the worst!! Honestly the drink I ordered was wrongly made ask kindly to recame and received attitude from the worker. This is harassment. It shouldn’t be to the point where workers get out of character because they make the order wrong, a customer ask for an order and I expected to get the order that I’m paying for.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Palos Hills, IL?

Dunkin' in Palos Hills is open 24 hours a day, seven days a week.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.