Jimmy John's

3.7
195 reviews

About

Sandwich Restaurant

Location

Jimmy John's
11908 S Harlem Ave, Palos Heights, IL
60463, United States

Hours

Reviews

3.7
195 reviews
5 stars
94
4 stars
33
3 stars
17
2 stars
15
1 star
36

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Many customers reported long wait times for delivery, often exceeding an hour, which contradicts the brand's 'Freaky Fast' promise.

Customer Service

Feedback indicates inconsistent customer service, with some staff being friendly while others were described as rude or unhelpful.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, incorrect orders, and missing ingredients.

Overall Experience

While some customers praised the food and service, many expressed disappointment and frustration, leading to a mixed overall experience.
  • GM
    Gary Miarka
    Dec 31, 2025
    1.0
    In general - I thought the Jimmy John's company prided themselves on "Freaky Fast" service? Well, I personally think they should change their motto for it's becoming false advertising. I patronize the business at the 119th and Harlem Ave. location frequently but I think I no longer will. Once again, today's simple order (two sandwiches) took close to an hour to deliver (53-minutes) and I only reside seven blocks away. The driver cannot be blamed for tracking showed the order was actually delivered in 4-minutes after the pick-up. This means, both my sandwiches sat on the counter for 49-minutes after the order was placed. Or, maybe my sandwiches were not even started until 40-minutes after I placed the order? Either way, come on guys, you can do better than this!
  • MT
    mikey taylor
    Dec 30, 2025
    5.0
    So Good!
  • VB
    Victoria Bryja
    Dec 14, 2025
    1.0
    Over priced and super slow delivery. Over an hour wait! I got a sandwich and they put 3 pieces of ham on it… coke was flat. Plus they forgot my pasta side that I paid extra for. I’ll never order from here again.
  • RG
    Ryan Guerrero
    Aug 15, 2025
    1.0
    It shouldn’t take over an hour to get a sandwich going about 10 minutes down the road. I had to skip my lunch break because it took forever to get.
  • CW
    Connor Williams
    Jul 24, 2025
    1.0
    Gave me the wrong sandwich when doing a small order of only 3 sandwiches. Also gave away the lady in front of me her food to someone else.