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Jimmy John's

3.7
(195 reviews)

Business Details

11908 S Harlem Ave, Palos Heights, IL
60463, United States
(708) 361-3333

About

Sandwich Restaurant

Location

Jimmy John's
11908 S Harlem Ave, Palos Heights, IL
60463, United States

Hours

Reviews

3.7
195 reviews
5 stars
95
4 stars
33
3 stars
17
2 stars
15
1 star
35

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Many customers expressed frustration with slow delivery times, often exceeding an hour, which contradicts the company's 'Freaky Fast' promise.

Food Quality

While some customers praised the sandwiches as delicious and fresh, others reported issues with stale or poorly prepared food.

Customer Service

Feedback on customer service was mixed; some praised friendly staff, while others reported rudeness and unprofessional behavior from employees.

Order Accuracy

Several reviews highlighted problems with incorrect orders and missing items, leading to customer dissatisfaction.
  • HS
    Ham Solo
    1 day ago
    5.0
    I just finished one of the best sandwiches I have ever had
  • GM
    Gary Miarka
    Dec 31, 2025
    1.0
    In general - I thought the Jimmy John's company prided themselves on "Freaky Fast" service? Well, I personally think they should change their motto for it's becoming false advertising. I patronize the business at the 119th and Harlem Ave. location frequently but I think I no longer will. Once again, today's simple order (two sandwiches) took close to an hour to deliver (53-minutes) and I only reside seven blocks away. The driver cannot be blamed for tracking showed the order was actually delivered in 4-minutes after the pick-up. This means, both my sandwiches sat on the counter for 49-minutes after the order was placed. Or, maybe my sandwiches were not even started until 40-minutes after I placed the order? Either way, come on guys, you can do better than this!
  • MT
    mikey taylor
    Dec 30, 2025
    5.0
    So Good!
  • VB
    Victoria Bryja
    Dec 14, 2025
    1.0
    Over priced and super slow delivery. Over an hour wait! I got a sandwich and they put 3 pieces of ham on it… coke was flat. Plus they forgot my pasta side that I paid extra for. I’ll never order from here again.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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