Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Palos Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
233 reviews
5 stars
123
4 stars
38
3 stars
19
2 stars
9
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences vary widely; some report friendly and efficient service, while others mention rude staff and incorrect orders.
Product Consistency
Many customers express dissatisfaction with the quality and consistency of drinks and food, including stale donuts and poorly made beverages.
Cleanliness Issues
Several reviews highlight cleanliness problems, including dirty environments and unsanitary practices by staff.
Staff Training
There are complaints about staff not understanding orders and lacking basic customer service skills, indicating a need for better training.
Pricing Concerns
Customers feel that prices are rising while product quality is declining, leading to dissatisfaction with value.
- JFJannat Al FaraheedOct 14, 20251.0One of the workers was picking his nose infront of me and had the audacity to eat it!! He then proceeded to make my order, the drink wasn’t even made correctly either. This is not my first rodeo with this specific location, they’ve given me the wrong order multiple times and look at me confused when I explain the issue. I don’t think I ever want to return to this location. They don’t even speak English!!
- NSNoreane ShumateSep 22, 20251.0Dirty
- LLlanaSep 13, 20255.0Your experience, I have found, definitely depends on who is working, but went here last weekend and the girl with freckles and the girl with the hijab were absolutely lovely!! They were so polite and sweet, definitely the employees that will keep people coming back. Very efficient and conversational, drinks were done in under a minute and were great. My five year old adored the two girls, a little crush haha. Hopefully that's the standard from now on, here, would love to keep seeing them around ❤️❤️
- BBbader bedourSep 12, 20251.0I come to this Dunkin everyday and typically order a refresher. This morning I went to get an iced caramel latte, my drink had barely any ice in it and it’s super warm. So disappointed I can’t even drink it.
- KKKasia KaminskiSep 6, 20251.0By far the worst Dunkin Donuts in the area. We literally come here as a last resort but will avoid it at all costs if we can. Today I ordered an iced latte and bacon/egg/cheese on a croissant. It was a DIY sandwich. All the ingredients were thrown into the back and the cheese wasn’t even melted. My iced latte was a cup of milk. Before this time, I ordered a bagel with cream cheese. The bagel was burn to a crisp and hard as a rock.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Palos Heights, IL?
Dunkin' in Palos Heights is open from 4:00 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location offers both drive-thru and delivery services.
Can I order ahead using a mobile app for faster service?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What new holiday beverages are available at Dunkin' now?
Currently, Dunkin' offers their new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher for the holiday season.
Does Dunkin' in Palos Heights have Wi-Fi and accept credit cards?
Yes, Dunkin' offers free Wi-Fi and accepts credit and debit cards for payment.
What nearby places can I visit before or after stopping by Dunkin' in Palos Heights?
Nearby, you can visit Baskin-Robbins for ice cream and smoothies, Lou Malnati's Pizzeria for pizza and Italian food, or Boba Drip for bubble tea and cafe options.
Are there any convenient services near Dunkin' like banking or fuel?
Yes, there are nearby ATMs such as Huntington Bank ATM (Drive-Up) and TCF Bank ATM. Also, Jiffy Lube and Take 5 Oil Change stations are close for automotive services.
What options are there for quick bites around Dunkin' in Palos Heights?
You can find quick bites at Jersey Mike's Subs, Wendy's fast food restaurant, and Great American Bagel, all near Dunkin'.
Is Dunkin' in Palos Heights a good choice for a family-friendly meal?
Yes, Dunkin' welcomes families and children, offering a variety of coffee, breakfast sandwiches, and donuts suitable for all ages.