Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Palos Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
235 reviews
5 stars
124
4 stars
38
3 stars
19
2 stars
9
1 star
45
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported receiving incorrect orders, particularly through the drive-thru, leading to frustration and dissatisfaction.
Customer Service
Feedback on staff behavior was mixed; while some employees were praised for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty conditions and unsanitary practices observed by customers.
Product Quality
Customers expressed disappointment with the quality of food and drinks, citing stale donuts, poorly made beverages, and inconsistent taste.
Service Speed
While some customers appreciated the quick service, others experienced long wait times, particularly during busy hours.
- ABAnnette BovaDec 2, 20251.0cant beat the coffee. The best but customer service is terrible. Maybe if the clerks spoke English better the amount of errors and misunderstanding would cost me less wasted money
- JFJannat Al FaraheedOct 14, 20251.0One of the workers was picking his nose infront of me and had the audacity to eat it!! He then proceeded to make my order, the drink wasn’t even made correctly either. This is not my first rodeo with this specific location, they’ve given me the wrong order multiple times and look at me confused when I explain the issue. I don’t think I ever want to return to this location. They don’t even speak English!!
- NSNoreane ShumateSep 22, 20251.0Dirty
- LLlanaSep 13, 20255.0Your experience, I have found, definitely depends on who is working, but went here last weekend and the girl with freckles and the girl with the hijab were absolutely lovely!! They were so polite and sweet, definitely the employees that will keep people coming back. Very efficient and conversational, drinks were done in under a minute and were great. My five year old adored the two girls, a little crush haha. Hopefully that's the standard from now on, here, would love to keep seeing them around ❤️❤️
- BBbader bedourSep 12, 20251.0I come to this Dunkin everyday and typically order a refresher. This morning I went to get an iced caramel latte, my drink had barely any ice in it and it’s super warm. So disappointed I can’t even drink it.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Palos Heights, IL?
Dunkin' in Palos Heights is open from 4:00 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location offers both drive-thru and delivery services.
Can I order ahead using a mobile app for faster service?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What new holiday beverages are available at Dunkin' now?
Currently, Dunkin' offers their new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher for the holiday season.
Does Dunkin' in Palos Heights have Wi-Fi and accept credit cards?
Yes, Dunkin' offers free Wi-Fi and accepts credit and debit cards for payment.
What nearby places can I visit before or after stopping by Dunkin' in Palos Heights?
Nearby, you can visit Baskin-Robbins for ice cream and smoothies, Lou Malnati's Pizzeria for pizza and Italian food, or Boba Drip for bubble tea and cafe options.
Are there any convenient services near Dunkin' like banking or fuel?
Yes, there are nearby ATMs such as Huntington Bank ATM (Drive-Up) and TCF Bank ATM. Also, Jiffy Lube and Take 5 Oil Change stations are close for automotive services.
What options are there for quick bites around Dunkin' in Palos Heights?
You can find quick bites at Jersey Mike's Subs, Wendy's fast food restaurant, and Great American Bagel, all near Dunkin'.
Is Dunkin' in Palos Heights a good choice for a family-friendly meal?
Yes, Dunkin' welcomes families and children, offering a variety of coffee, breakfast sandwiches, and donuts suitable for all ages.