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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(241 reviews)

Business Details

(773) 649-3784
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Palos Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12807 S Harlem Ave, Palos Heights, IL
60463, United States

Hours

Reviews

3.8
241 reviews
5 stars
127
4 stars
37
3 stars
19
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or dismissive behavior from staff, leading to dissatisfaction.

Order Accuracy

Frequent complaints about incorrect orders and misunderstandings, particularly in the drive-thru.

Product Quality

Concerns about the quality of food and drinks, including stale donuts and poorly made beverages.

Cleanliness

Reports of unsanitary conditions, including dirty environments and unprofessional behavior from staff.

Staff Performance

Mixed reviews on staff performance; some praised friendly service while others noted a lack of care and professionalism.
  • AD
    Aneta Dobrzyn
    Feb 9, 2026
    1.0
    I am really sad that I didn't receive my Monday free coffee but what ever.
  • JJ
    Jessica Jager
    Feb 8, 2026
    1.0
    Let me start by saying I was a loyal customer. I went to this Dunkin every Sunday before church, it was my treat. I enjoyed it. I also go every Tuesday and Wednesday before work (I’m hybrid). This has been my coffee spot for YEARS. Well, that all came to end today. I order the same thing every single Sunday, well this Sunday the guy from the drivethrough tried to give me a shakin espresso where it was less than halfway full, all because I ordered less ice. Mind you, I order the same thing every week and I’ve never received anything that looked like that. The guy (a new face, been going there for years and never seen this guy, usually it’s two different woman I see every week who are nice) said it was because I asked for less ice. I explained that I’ve been coming here every week and order the same thing and it’s never looked like that. When I was talking to this guy (or trying to) he basically made it obvious that he was ignoring me. So noticing this and getting more upset, I said to him I’m glad you care about your loyal customers and all he said was thank you and gave me my coffee. The guy was extremely rude, ignored me completely despite me saying how loyal I am. If they don’t even care about loyal customers, skip this location or Dunkin all together. Also, my husband called the restaurant after the fact because he was upset they were rude to me. The guy I think his name is Rishied (the guy who was rude to me) that he’s the manager and nothing will happen to him. My husband said he sounded like he was trying to get smart with him. He should not be working in the service industry at all, do better Dunkin get rid of this guy he just lost you a customer who was extremely loyal.
  • MH
    Mahmoud Hassane
    Jan 27, 2026
    1.0
    No wonder this place has a 3.9 review because the manager over there it’s extremely disrespectful. I was talking to her and very respectful way, and just simply pointing out one of their drinks is extremely higher in a price than a lot of locations around them and she was like shaking her shoulders like I don’t care that’s all she did when I simply pointing out a higher price definitely not getting my business anymore
  • SJ
    Salam Jabri
    Jan 8, 2026
    5.0
    Very good service and the drinks always hit
  • AB
    Annette Bova
    Dec 2, 2025
    1.0
    cant beat the coffee. The best but customer service is terrible. Maybe if the clerks spoke English better the amount of errors and misunderstanding would cost me less wasted money

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Palos Heights, IL?

Dunkin' in Palos Heights is open from 4:00 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch meals.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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