Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
892 reviews
5 stars
410
4 stars
211
3 stars
115
2 stars
45
1 star
111
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of friendly and rude service, with some praising staff while others experienced poor customer interactions.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders, missing items, and forgetfulness regarding special requests.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others reported cold or poorly prepared food.
Speed of Service
Service speed varied significantly, with some customers experiencing quick service while others faced long wait times.
- CJCyclone JackNov 2, 20255.0I stopped at the drive-thru around 11:00 p.m. yesterday (11/01/25). The guy who took my order was very polite. When I ordered some tenders, he told me it would take about five minutes to make some. He asked if I wanted to wait. I said I did. When the guy brought out my order he apologized for the wait and told me he included a couple extra tenders because of the inconvenience. This is EXACTLY the kind of service a customer wants. Five stars. Night shift manager: please tell the guys who were working last night that they did a great job for one of their customers--give them a spiff if you can.
- KTK ThomasOct 17, 20254.0Drive-thru serve fast and friendly
- MBMaryjo BackleySep 3, 20253.0They are so lost when it gets busy
- JCJesús CortésAug 9, 20253.0Hoy era un día muy caliente 🔥 y no tenían aire acondicionado.... fue muy desagradable estar comiendo y sudando de tal manera que no pudimos disfrutar de la comida que ordenamos.
- BWBrian WalkerAug 9, 20254.0They always always forget my extra ranch dressing
Frequently Asked Questions About Wendy's
Is 265 N. Northwest Hwy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Palatine, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Palatine, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (847) 359-1675.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 265 N. Northwest Hwy Wendy’s serve breakfast?
Yes, this Wendy’s location in Palatine, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's, 265 N. Northwest Hwy, Palatine, IL?
The drive-thru at this Wendy's location is open daily from 8:00 AM to 2:00 AM.
Is the Wendy’s at 265 N. Northwest Hwy still open?
Yes! The Wendy's at this location remains open and is committed to serving quality food every day.
Does this Wendy’s location serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery in Palatine, IL?
Delivery availability depends on your location. Use the Wendy's app or visit order.wendys.com to enter your address and check delivery options.
What payment methods does Wendy's accept at this location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at 265 N. Northwest Hwy?
You can contact the Customer Care team via their Contact page, call 888-624-8140, complete the Wendy’s Customer Satisfaction Survey, or call this location directly at (847) 359-1675.
Are there any nearby restaurants I can visit before or after Wendy’s?
Nearby dining options include Lou Malnati's Pizzeria, a popular pizza and Italian restaurant, and Cafe Fourteen, an American-style cafe.
Is there a nearby coffee shop close to Wendy’s?
Yes, there is a Starbucks coffee shop nearby where you can enjoy coffee or a smoothie before or after your Wendy’s visit.
What other fast food options are close to Wendy’s at 265 N. Northwest Hwy?
You can find Taco Bell nearby offering Mexican fast food, providing an alternative to Wendy’s menu.
Does this Wendy’s location have a mobile app for ordering?
Yes, you can order through the Wendy's app available in the Apple App Store, or via their website at order.wendys.com.