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Wendy's

3.9
(898 reviews)

Business Details

(847) 359-1675

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
265 N. Northwest Hwy, Palatine, IL
60067, United States

Hours

Reviews

3.9
898 reviews
5 stars
414
4 stars
212
3 stars
115
2 stars
46
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and attentive service from staff, especially during late-night shifts, but also reported instances of rude and unhelpful employees.

Food Consistency

While many enjoyed the food, there were complaints about incorrect orders, cold items, and food quality issues, including undercooked or poorly prepared meals.

Cleanliness

Several reviews highlighted cleanliness issues, with reports of dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

Multiple customers experienced problems with missing items or incorrect orders, leading to frustration and dissatisfaction.
  • AG
    agatha green
    Dec 9, 2025
    5.0
    We go late at night and the manager that is always at the drive thru window is great! Knows who we are when our order is placed.
  • A
    Евгения Лихачева
    Nov 26, 2025
    5.0
    Nice place, clean and calm.
  • CJ
    Cyclone Jack
    Nov 2, 2025
    5.0
    I stopped at the drive-thru around 11:00 p.m. yesterday (11/01/25). The guy who took my order was very polite. When I ordered some tenders, he told me it would take about five minutes to make some. He asked if I wanted to wait. I said I did. When the guy brought out my order he apologized for the wait and told me he included a couple extra tenders because of the inconvenience. This is EXACTLY the kind of service a customer wants. Five stars. Night shift manager: please tell the guys who were working last night that they did a great job for one of their customers--give them a spiff if you can.
  • KT
    K Thomas
    Oct 17, 2025
    4.0
    Drive-thru serve fast and friendly
  • MB
    Maryjo Backley
    Sep 3, 2025
    3.0
    They are so lost when it gets busy

Frequently Asked Questions About Wendy's

Is 265 N. Northwest Hwy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's, 265 N. Northwest Hwy, Palatine, IL?

The drive-thru at this Wendy's location is open daily from 8:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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