Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers praised the friendly and attentive service from staff, especially during late-night shifts, but also reported instances of rude and unhelpful employees.
Food Consistency
While many enjoyed the food, there were complaints about incorrect orders, cold items, and food quality issues, including undercooked or poorly prepared meals.
Cleanliness
Several reviews highlighted cleanliness issues, with reports of dirty tables and unsanitary conditions in the restaurant.
Order Accuracy
Multiple customers experienced problems with missing items or incorrect orders, leading to frustration and dissatisfaction.
AG
agatha green
Dec 9, 2025
5.0
We go late at night and the manager that is always at the drive thru window is great! Knows who we are when our order is placed.
A
Евгения Лихачева
Nov 26, 2025
5.0
Nice place, clean and calm.
CJ
Cyclone Jack
Nov 2, 2025
5.0
I stopped at the drive-thru around 11:00 p.m. yesterday (11/01/25). The guy who took my order was very polite. When I ordered some tenders, he told me it would take about five minutes to make some. He asked if I wanted to wait. I said I did. When the guy brought out my order he apologized for the wait and told me he included a couple extra tenders because of the inconvenience.
This is EXACTLY the kind of service a customer wants. Five stars.
Night shift manager: please tell the guys who were working last night that they did a great job for one of their customers--give them a spiff if you can.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's, 265 N. Northwest Hwy, Palatine, IL?
The drive-thru at this Wendy's location is open daily from 8:00 AM to 2:00 AM.
Is the Wendy’s at 265 N. Northwest Hwy still open?
Yes! The Wendy's at this location remains open and is committed to serving quality food every day.
Does this Wendy’s location serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery in Palatine, IL?
Delivery availability depends on your location. Use the Wendy's app or visit order.wendys.com to enter your address and check delivery options.
What payment methods does Wendy's accept at this location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at 265 N. Northwest Hwy?
You can contact the Customer Care team via their Contact page, call 888-624-8140, complete the Wendy’s Customer Satisfaction Survey, or call this location directly at (847) 359-1675.
Are there any nearby restaurants I can visit before or after Wendy’s?
Nearby dining options include Lou Malnati's Pizzeria, a popular pizza and Italian restaurant, and Cafe Fourteen, an American-style cafe.
Is there a nearby coffee shop close to Wendy’s?
Yes, there is a Starbucks coffee shop nearby where you can enjoy coffee or a smoothie before or after your Wendy’s visit.
What other fast food options are close to Wendy’s at 265 N. Northwest Hwy?
You can find Taco Bell nearby offering Mexican fast food, providing an alternative to Wendy’s menu.
Does this Wendy’s location have a mobile app for ordering?
Yes, you can order through the Wendy's app available in the Apple App Store, or via their website at order.wendys.com.
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