Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Palatine, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1151 East Dundee Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
1,052 reviews
5 stars
447
4 stars
255
3 stars
149
2 stars
58
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times, often exceeding 30 minutes, with many leaving without placing orders due to lack of service.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in quality, including cold items and incorrect orders.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, contributing to a negative customer experience.
App and Ordering Problems
Customers experienced issues with the app and drive-thru ordering system, leading to frustration and delays.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
- BEBaltazar Escobedo4 days ago1.0The worst sonic!!!!!
- DGD3RPYPONY96 GamingJan 3, 20261.0worst fast food restaurant period, no hate to the workers they are doing their best, but there is only 1 person working the entire restaurant everytime i get here which makes a 5 min wait at any other restaurant take 45 mins here
- AAArthurJan 1, 20261.0The service staff is very lazy and rude
- AAAlex AnguloDec 31, 20253.0Took 15 minutes to get my drinks
- SASyed Sarfaraz ahmedDec 28, 20251.0Pathetic service of Dundee Road the person who deals order have no manners no deal with client Long que was waiting and he shut the window by saying if u can wait then stand here otherwise more people are waiting n u can go