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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Palatine, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1151 East Dundee Road for the ultimate SONIC experience!
Numerous customers reported extremely long wait times, often exceeding 30 minutes, with many leaving without placing orders due to lack of service.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in quality, including cold items and incorrect orders.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, contributing to a negative customer experience.
App and Ordering Problems
Customers experienced issues with the app and drive-thru ordering system, leading to frustration and delays.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
BE
Baltazar Escobedo
4 days ago
1.0
The worst sonic!!!!!
DG
D3RPYPONY96 Gaming
Jan 3, 2026
1.0
worst fast food restaurant period, no hate to the workers they are doing their best, but there is only 1 person working the entire restaurant everytime i get here which makes a 5 min wait at any other restaurant take 45 mins here
AA
Arthur
Jan 1, 2026
1.0
The service staff is very lazy and rude
AA
Alex Angulo
Dec 31, 2025
3.0
Took 15 minutes to get my drinks
SA
Syed Sarfaraz ahmed
Dec 28, 2025
1.0
Pathetic service of Dundee Road the person who deals order have no manners no deal with client
Long que was waiting and he shut the window by saying if u can wait then stand here otherwise more people are waiting n u can go