Papa Johns Pizza

3.2
245 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Palatine, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Palatine pizza for any occasion. Call us for pizza delivery in Palatine or stop by 859 North Quentin Road for carryout to order the best pizza in Palatine, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
859 North Quentin Road, Palatine, IL
60067, United States

Hours

Reviews

3.2
245 reviews
5 stars
99
4 stars
35
3 stars
10
2 stars
17
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times for orders, rude staff interactions, and incorrect orders, leading to a negative perception of service quality.

Management Concerns

Several reviews highlighted poor management practices, including unprofessional behavior from managers and inadequate staffing during busy times.

Food Quality

While some customers praised the pizza and wings, many others experienced issues with incorrect orders, undercooked food, and overall dissatisfaction with the quality.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly and helpful staff, particularly mentioning a manager named Matt who provided excellent service.

Delivery Problems

Customers frequently complained about delivery issues, including cold food, wrong addresses, and lack of communication regarding order status.
  • BB
    Bee
    Nov 11, 2025
    5.0
    Was picking up for Uber but these guys deserve a shout out! Great service. 2:45pm on 11/11/25 Thank you!
  • AB
    Amanda Brown
    Nov 3, 2025
    5.0
    My favorite is cheese stick
  • NL
    Nataliia Lesh
    Nov 1, 2025
    1.0
    Terrible experience at Papa John’s! Some of the employees who spoke Russian were extremely rude and arrogant toward customers. When I arrived to pick up a delivery order, I had to wait for more than an hour. During that time, I overheard the manager on the phone telling someone not to use DoorDash delivery and to order directly from the pizzeria instead. This is completely unacceptable! Why should I have to wait while the manager is busy promoting their own delivery service instead of helping customers? I plan to report this situation to the Department of Labor. The attitude and behavior here are absolutely horrible — people like this should not be working in customer service.
  • EK
    Emilian Kazimirowicz
    Nov 1, 2025
    1.0
    Terrible experience at Papa John’s! They had around 13 people in the kitchen, but it took them over three hours to make just two pizzas! The staff were rude and disrespectful. What’s even worse, they force delivery drivers to cancel the order after an hour of waiting, and then they call the customer directly, offering to deliver the pizza themselves for $10. This is completely unprofessional and dishonest behavior. Absolutely unacceptable! I will never order from this place again, and I hope someone investigates their actions.
  • MG
    Mike Galloway
    Aug 22, 2025
    2.0
    Delivery driver simply left food on GROUND outside our apartment building. Could not even be bothered to ring the buzzer to our apartment. General manager didn’t see the problem and tried to blame us for the issue. I guess that’s what you get when you tip in advance… will not give them our business again.

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Palatine, IL?

Papa Johns Pizza in Palatine is open daily from 9:30 AM to 1:00 AM for both delivery and takeout.

What services does Papa Johns Pizza in Palatine offer?

They offer delivery including no-contact delivery, takeout, order ahead, and serve lunch, dinner, and dessert.