Business Details
About
Pizza Restaurant
At Papa Johns Pizza in Palatine, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Palatine pizza for any occasion. Call us for pizza delivery in Palatine or stop by 859 North Quentin Road for carryout to order the best pizza in Palatine, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.2
245 reviews
5 stars
99
4 stars
35
3 stars
10
2 stars
17
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times for orders, rude staff interactions, and incorrect orders, leading to a negative perception of service quality.
Management Concerns
Several reviews highlighted poor management practices, including unprofessional behavior from managers and inadequate staffing during busy times.
Food Quality
While some customers praised the pizza and wings, many others experienced issues with incorrect orders, undercooked food, and overall dissatisfaction with the quality.
Positive Staff Interactions
Despite the negative feedback, some customers noted friendly and helpful staff, particularly mentioning a manager named Matt who provided excellent service.
Delivery Problems
Customers frequently complained about delivery issues, including cold food, wrong addresses, and lack of communication regarding order status.
- BBBeeNov 11, 20255.0Was picking up for Uber but these guys deserve a shout out! Great service. 2:45pm on 11/11/25 Thank you!
- ABAmanda BrownNov 3, 20255.0My favorite is cheese stick
- NLNataliia LeshNov 1, 20251.0Terrible experience at Papa John’s! Some of the employees who spoke Russian were extremely rude and arrogant toward customers. When I arrived to pick up a delivery order, I had to wait for more than an hour. During that time, I overheard the manager on the phone telling someone not to use DoorDash delivery and to order directly from the pizzeria instead. This is completely unacceptable! Why should I have to wait while the manager is busy promoting their own delivery service instead of helping customers? I plan to report this situation to the Department of Labor. The attitude and behavior here are absolutely horrible — people like this should not be working in customer service.
- EKEmilian KazimirowiczNov 1, 20251.0Terrible experience at Papa John’s! They had around 13 people in the kitchen, but it took them over three hours to make just two pizzas! The staff were rude and disrespectful. What’s even worse, they force delivery drivers to cancel the order after an hour of waiting, and then they call the customer directly, offering to deliver the pizza themselves for $10. This is completely unprofessional and dishonest behavior. Absolutely unacceptable! I will never order from this place again, and I hope someone investigates their actions.
- MGMike GallowayAug 22, 20252.0Delivery driver simply left food on GROUND outside our apartment building. Could not even be bothered to ring the buzzer to our apartment. General manager didn’t see the problem and tried to blame us for the issue. I guess that’s what you get when you tip in advance… will not give them our business again.
Frequently Asked Questions About Papa Johns Pizza
What are the operating hours for Papa Johns Pizza in Palatine, IL?
Papa Johns Pizza in Palatine is open daily from 9:30 AM to 1:00 AM for both delivery and takeout.
What services does Papa Johns Pizza in Palatine offer?
They offer delivery including no-contact delivery, takeout, order ahead, and serve lunch, dinner, and dessert.
How can I place an order for delivery or carryout from Papa Johns Pizza?
You can place your order online for delivery or carryout through their official Papa Johns website or apps for iOS and Android.
What types of food can I order from Papa Johns Pizza in Palatine?
You can order pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza offer gift cards or have a careers page?
Yes, you can purchase gift cards and browse career opportunities via their Papa Johns app and website links.
Where is Papa Johns Pizza located in Palatine?
It is located at 859 North Quentin Road, Palatine, IL 60067, USA.
Are there any fitness centers near Papa Johns Pizza in Palatine?
Yes, nearby fitness options include Trucore Pilates and Yoga, Anytime Fitness, and Fitness Together-Palatine, great places to visit before or after grabbing a pizza.
Where can I find grocery or convenience shopping near Papa Johns Pizza?
Leleka Market and Athletes' Nutrition are nearby for grocery and supplements needs, convenient for picking up essentials along with your pizza order.
Are there any other nearby dining options I can explore around Papa Johns Pizza?
Nearby restaurants include Asahi Japanese Restaurant, Taco Shop, Michael's Dawg House, and Makki Grill, giving you diverse cuisine choices in the area.
How might local services near Papa Johns Pizza enhance my visit?
Services like H&R Block for financial needs, Royale Spa for relaxation, and NAPA Auto Parts for automotive supplies provide added convenience when visiting the area.