Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Palatine, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.1
392 reviews
5 stars
146
4 stars
52
3 stars
32
2 stars
23
1 star
139
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported consistent issues with incorrect orders, including missing items and wrong drinks.
Customer Service
Feedback highlighted a pattern of rude and unprofessional behavior from staff, with many customers feeling ignored or disrespected.
Service Speed
Many reviews mentioned long wait times in both the drive-thru and inside the store, contributing to customer frustration.
Food Quality
Several customers complained about the quality of food items, including stale donuts and poorly made drinks.
- BCBerenice CatalanDec 11, 20253.0I ordered an avocado toast w an egg and I received no egg. They are more worried about who they got for their secret Santa than getting orders correct.
- WAWajahat AliDec 9, 20251.0This is by far the worst place I have ever been to. I strongly advise never going here — the service is terrible and honestly feels like a scam. I clearly told them three times that I cannot eat bacon due to a severe medical condition. Despite that, they still added bacon to my sandwich. When I went back to get it corrected, the employee named Judy was extremely rude. Instead of taking responsibility, she started calling her own crew “dumb” and brushed it off as if it was no big deal. How is that okay when I specifically said multiple times no bacon because of my health? Then the district manager showed up and told me, “Who can see the future if something happens to you?” That comment alone shows how careless and unprofessional they are. If something had happened to me, they absolutely would be responsible. This experience was unacceptable, unsafe, and disrespectful. I will definitely be taking this further and considering legal action.
- MMMissSporty07Nov 28, 20251.0I’m really disappointed with this Dunkin. Every time I come here, they struggle to understand my order even when I repeat it clearly multiple times. Today was especially frustrating. I kept getting told to “wait,” and when they came back, they still couldn’t get my order right. It completely killed the mood. When I finally said politely, “It’s okay, thank you,” just to leave, the employee gave me attitude. Honestly, if the job was done correctly, I wouldn’t have been walking out in the first place. Really upsetting experience, and I’m definitely reconsidering coming to this location again.
- DGDayana GonzalezNov 21, 20251.0I don’t always come to this Dunkin and the times that I have came to it the coffee never tastes like anything straight up states like if I was drinking water with milk.
- AAAlan AllendeNov 16, 20251.0Waited in the drive through for 25 damn minutes and it was only 7pm with two cars in front of me?
Frequently Asked Questions About Dunkin'
What are the regular opening hours of the Dunkin' store in Palatine, IL?
The Dunkin' store in Palatine, IL is open from 4:00 AM to 11:00 PM Monday through Saturday, and from 4:00 AM to 10:00 PM on Sunday.
Does Dunkin' in Palatine offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What holiday drinks are currently featured at the Palatine Dunkin'?
During the holiday season, you can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher at the Palatine Dunkin'.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order your Dunkin' favorites ahead of time using the Dunkin’ mobile app for a quick grab-and-go experience.
Does the Palatine Dunkin' location have a drive-thru?
Yes, the Palatine Dunkin' has a drive-thru for convenient service.
What types of meals are served at the Dunkin' store in Palatine?
Dunkin' in Palatine serves breakfast, lunch, and brunch.
Are there any other coffee shops near the Dunkin' in Palatine where I can visit?
Yes, nearby coffee shops include another Dunkin', Dunkin' Donuts, and Starbucks, all good options for coffee and snacks either before or after your visit.
What dessert and snack shops are located near Dunkin' in Palatine?
Nearby dessert shops include Baskin Robbins for ice cream and bakery items, Menchie's Frozen Yogurt, and Edible Arrangements for sweets and gifts.
Are there any automotive services near the Dunkin' store in Palatine?
Yes, there are several automotive related services close by including Penske Truck Rental, Midas Palatine, Midas, and Jiffy Lube - 866 E Dundee Rd Palatine.
Does Dunkin' in Palatine support contactless payment methods?
Yes, this Dunkin' location accepts both debit and credit card payments for your convenience.