Dunkin'

3.6
253 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Palatine, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
231 W Northwest Hwy, Palatine, IL
60067, United States

Hours

Reviews

3.6
253 reviews
5 stars
113
4 stars
44
3 stars
26
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with complaints about rude staff, unhelpful management, and disrespectful treatment towards customers.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including wrong items and sizes, leading to frustration and dissatisfaction.

Product Quality

Several reviews mentioned that food and drink quality has declined, with complaints about stale donuts, burnt food, and poorly made drinks.

Pricing Issues

Customers expressed dissatisfaction with pricing practices, including unexpected charges for items like water and less ice, which they felt were unfair.

Operational Hours

Multiple reviews noted discrepancies in posted hours, with customers experiencing closures before the advertised time, causing inconvenience.
  • LL
    Lily
    2 days ago
    5.0
    Lovely staff in the afternoon, make you feel welcomed, and very fast paced.
  • CM
    Carlos Montoya
    3 days ago
    1.0
    I was ordering and the lady was very rude, I was not finish with the order and she said, okay thank you next window, and I was not done, I told the person an the window did not care and said they have more costumers 11/21/2025 in the morning shift avoid them just go somewhere else
  • MS
    Molly S
    5 days ago
    5.0
    I’ve never experienced a kinder or faster staff. Such a great experience here. Thank you!
  • MS
    Michael Salas
    Oct 14, 2025
    1.0
    Come through here practically on a daily basis, bringing my money and patronage, just to deal with the continued blantant, prejudicial treatment by this establishment (older, female manager particularly). Two days in a row of unappreciative treatment by this family that owns this establishment. On 10/13, the older woman "manager" (what a joke) still goes out of her way to show disparaging treatment with blantant disrespectful behavior, not showing courtesy towards me as given to literally every other customer (saying thank you, have a nice day in dignified manner) and overall extremely disgruntled attitude and manner towards me, a white male whom is an individual of different experience with confidence from it. This so called manager obviously holds petty grudges (as does the family employees here) that is disgusting and childish. Apparently after bringing up constructive criticism they can't handle, you WILL get targeted with typical entitled ignorance. Today (10/14) I ask for a small water and get handed a tiny Styrofoam cup of water and told it's one dollar for the actual small ice water if I want it (have gotten every visit prior with no issues, as I should). I deal with this after the prejudicial, indignant treatment on practically every visit reflecting their entitled, victimhood, prejudicial mindset and the lefty politics of the area that keeps this bs going. How disgusting and pathetic the people here can be. CORPORATE WILL BE NOTIFIED REGARDLESS OF THIS BEING A FRANCHISE. Dunkin needs to be held to account as well for what goes on under their name as they rake in profits with no care for how these franchises are ran. The area is heavy left and it shows as reflected by an educated, white male, and veteran whom is in a down time for work, known for walking to places, is apparently targeted at this point by people like this. What a joke of an establishment.
  • EK
    Elizabeth Kole
    Oct 2, 2025
    1.0
    I don't think they've ever gotten my or my husbands order right on the first try. It doesn't matter if you go at 4am or 2pm. Even then once you get it all fixed, if you ordered anything warmed I guarantee it'll be burnt to a crisp. Order at your risk!

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in Palatine, IL?

Dunkin' in Palatine is open Monday to Wednesday from 4:00 AM to 9:00 PM, Thursday to Saturday from 4:00 AM to 10:00 PM, and Sunday from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Dunkin' offers both delivery and curbside pickup services for customer convenience.