Business Details
About
Mexican Restaurant
Chipotle Palatine is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
652 reviews
5 stars
247
4 stars
114
3 stars
45
2 stars
44
1 star
202
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, dry meat, and stale ingredients.
Portion Sizes
Many reviews highlighted dissatisfaction with small portion sizes, with customers feeling they were not receiving adequate amounts for the price.
Customer Service
Several customers experienced rude or inattentive service, with complaints about staff behavior and lack of attention to orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food preparation areas.
Order Accuracy
Multiple reviews noted problems with incorrect orders, missing items, and poor packaging.
- VMVictoria MaderaNov 14, 20251.0I placed an order for my family (4 bowls plus a kids meal) worst chipotle I’ve ever had. Carne asada was black.. completely burnt dry. Rice was not cooked. Hard. And on top of that.. the food was cold. Do better!
- EDEvan DalyNov 12, 20251.0I've lived less than a mile from this location on Dundee since it opened and would rather drive more than twice as far to Deer Park if I ever want chipotle. It has been like this for years and under new management multiple times. The most constructive feedback I can honestly give is to shut it down and try to start fresh.
- VVVeronikaOct 26, 20251.0We just ordered the bowl. The rice was cold, the meat was dry, the guacamole wasn't fresh, and the vegetables weren't cooked properly. It's the worst thing I've ever tasted. You ruined my already bad day.
- CZchy zjOct 14, 20251.0I'd say with this portion and quality, it's not acceptable at all
- NKNatalie KostyukOct 9, 20251.0The worst experience ever! Made an order online and went to pick it up 15 minutes later, but nobody cared or started making it when I asked about my order. No one even started, and I was in a hurry. The person who took my order didn't explain anything; they just started chatting with a coworker. After they finally started making my order, I open it and rice was bland, overcooked, and horrible in taste. You could see how much sour cream and rice they added! Don't waste your time. I'm pretty sure nobody is even going to check my review.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Palatine serve?
Chipotle Palatine offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with 53 real, responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Palatine?
It is located at 781 E Dundee Rd, West of Rand Rd., inside the Deer Grove Crossing Shopping Center in Palatine, IL 60074.
What are the opening hours for Chipotle Mexican Grill in Palatine?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Palatine offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Palatine?
You can order online via Chipotle's official app or through their website at https://order.chipotle.com/.
Can I earn rewards and get exclusive offers at Chipotle Palatine?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
Is Chipotle Palatine LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers and is inclusive to all.
What popular nearby restaurants can I visit around Chipotle Palatine?
Nearby dining options include Jersey Mike's Subs for sandwiches, Applebee's for American cuisine, Pie Five Pizza, and Poke Bros for fast casual meals.
Are there convenient places to get coffee near Chipotle Palatine?
Yes, there are two Starbucks locations nearby where you can grab coffee before or after your meal at Chipotle.
What other useful services are located near Chipotle Palatine?
Nearby you can find services such as a bank (PNC Bank), a dentist (Tidy Smiles), a massage spa (Massage Envy), and mobile phone providers like the AT&T Store.