Business Details
About
Mexican Restaurant
Chipotle Palatine is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
659 reviews
5 stars
250
4 stars
115
3 stars
45
2 stars
44
1 star
205
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, burnt meat, and overall lack of freshness.
Portion Sizes
Many reviews highlighted small portion sizes, with customers feeling shortchanged on ingredients, particularly protein.
Customer Service
Several customers experienced rude or unhelpful service, with complaints about staff attitudes and lack of attention to orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and trash cans, contributing to a negative dining experience.
Inconsistent Experience
Customers noted that experiences varied widely, with some visits being satisfactory while others were disappointing.
- ZZZephyrus3 days ago2.0The place its self is fine no issues but the past few times i have gone in the crew seems to avoid eye contect and will continue whatever task thier doing without even look up to great me, the food is also hit or miss but never had issue with the cleanliness with the dinning room.
- JJJerry JoelJan 5, 20261.0This happened second time in a row, they sent me completely wrong items and their support is non existent. Their website chat feature is broken and can't call the restaurant if they mess up your order. DO NOT RECOMMEND!
- DTDaniel TyanevDec 27, 20251.0No white rice 1hr 30 min before close. I had to get brown rice, it was crunchy i almost broke my tooth. Do not come to this location!
- CSChristophe SelvaisDec 26, 20255.0I can’t say enough good things about Chipotle Mexican Grill. This place is awesome, and I honestly cannot recommend it enough. They get my order right every single time, which makes such a difference. The food is always fresh, flavorful, and exactly what I’m craving. The restaurant itself is really nice and clean, and the overall atmosphere just has an epic vibe that makes it a great place to stop in. Consistently great food, reliable service, and a solid, upbeat environment—this Chipotle is a standout. 5 stars all the way.
- MZMelanie ZamborskyDec 13, 20251.0I just took my child, who has a severe wheat allergy (celiac) here after I spent a long time reviewing where we could go since she has not eaten in a restaurant in a year due to her food concern/diagnosis. This was a really big moment and it failed miserably. I asked them to please wash their hands and use new gloves + new utensils per celiac safety protocol. The young woman did change her gloves but DID NOT wash. She took over so the other team members didnt all have to wash/change so that was ok/safer. Her face and demeanor was so unkind and unwelcoming. She clearly did not want to help us AT ALL, The likelihood we will EVER come back to a Chipotle is minimal to none. THIS is the reason my kid cannot eat anywhere outside of our home. Not only does staff have NO Education in this, this woman had close to NO customer service and NO compassion. DO BETTER. Ps...I work closely with people every day, and I would never, ever treat someone like this.--- especially someone who just wants to eat out in the world with her family.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Palatine serve?
Chipotle Palatine offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with 53 real, responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Palatine?
It is located at 781 E Dundee Rd, West of Rand Rd., inside the Deer Grove Crossing Shopping Center in Palatine, IL 60074.
What are the opening hours for Chipotle Mexican Grill in Palatine?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Palatine offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Palatine?
You can order online via Chipotle's official app or through their website at https://order.chipotle.com/.
Can I earn rewards and get exclusive offers at Chipotle Palatine?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
Is Chipotle Palatine LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers and is inclusive to all.
What popular nearby restaurants can I visit around Chipotle Palatine?
Nearby dining options include Jersey Mike's Subs for sandwiches, Applebee's for American cuisine, Pie Five Pizza, and Poke Bros for fast casual meals.
Are there convenient places to get coffee near Chipotle Palatine?
Yes, there are two Starbucks locations nearby where you can grab coffee before or after your meal at Chipotle.
What other useful services are located near Chipotle Palatine?
Nearby you can find services such as a bank (PNC Bank), a dentist (Tidy Smiles), a massage spa (Massage Envy), and mobile phone providers like the AT&T Store.