Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,047 reviews
5 stars
321
4 stars
220
3 stars
172
2 stars
81
1 star
253
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, undercooked, or old items.
Service Issues
Frequent complaints about slow service, incorrect orders, and rude staff were noted.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Customers often received incorrect orders or missing items, leading to frustration.
Positive Staff Interactions
Some customers praised friendly and helpful staff, though this was inconsistent.
- DHDavid HertznerNov 14, 20251.0Will never go back!!!!! The girls working there are rude and when corrected they gave attitude and then were being very disrespectful.
- JTJoyce ThurstonNov 4, 20255.0This location they rarely make mistakes. When they do they make it right.
- LLLandinOct 25, 20251.0All the drinks taste watered down
- LHLisa HerringtonOct 23, 20251.0I order from this location through DOORDASH. Every time they screw up something in my order! I really only order because they're the only place open due to the limited options but cmon Wendys.....DO BETTER! The food never tastes fresh not frozen, fries are 99% old, 7 x in a row now no sour cream or butter for the sour cream and chive potato! The night managers are rude and just don't care!
- TKthatbrown kidOct 22, 20251.0Actual gross had 3 piece of hair in my food
Frequently Asked Questions About Wendy's
Is Ottawa #5 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Ottawa, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Ottawa, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (815) 433-0334.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Ottawa #5 Wendy’s serve breakfast?
Yes, this Wendy’s location in Ottawa, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours for Wendy's at 1440 N Columbus, Ottawa, IL?
Wendy's at 1440 N Columbus in Ottawa, IL is open daily from 6:30 AM to midnight (00:00).
Does this Wendy's location offer drive-thru service?
Yes, the drive-thru at this Wendy's is open daily from 6:30 AM to midnight (00:00).
What payment methods are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app for this location?
Yes, you can order online at order.wendys.com or use the Wendy's app available on the Apple App Store.
Does Wendy's at 1440 N Columbus serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, sandwiches, coffee, and sides.
Is delivery available at this Wendy's location?
Delivery is available where offered and can be checked by entering your address on Wendy's app or order.wendys.com.
How can I contact this Wendy's for questions or feedback?
You can call (815) 433-0334, use Wendy's online Contact page, live chat, or call 888-624-8140 for Customer Care.
Are there other notable places near Wendy's in Ottawa?
Nearby you can find Marathon Gas and Circle K convenience stores and gas stations, helpful if you need fuel or snacks before or after your meal at Wendy's.
Is there public transit access near this Wendy's location?
Yes, Ottawa Station, a train station and historical landmark, is nearby and can help customers access Wendy's using public transit.
What other dining options are close to Wendy's at 1440 N Columbus?
Another fast food option nearby is McDonald's, useful if you're exploring burger alternatives in the area.