Subway

3.7
213 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Ottawa Subway® Restaurant at 1022 Columbus St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1022 Columbus St, Ottawa, IL
61350, United States

Hours

Reviews

3.7
213 reviews
5 stars
96
4 stars
47
3 stars
25
2 stars
9
1 star
36

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being served cold, incorrect orders, and poor sandwich preparation.

Service Speed

Customers frequently mentioned slow service, especially in the drive-thru and during online order pickups.

Customer Service

There were numerous complaints about rude staff and poor customer service experiences.

Cleanliness

Some reviews highlighted the cleanliness of the location, while others noted issues with food handling.

Pricing

Several customers expressed dissatisfaction with rising prices and perceived value for money.
  • EE
    Erica Engel
    Nov 2, 2025
    1.0
    By the way- if you order online your food will be ice cold. Supposedly the "oven they use for online orders doesn't heat things correctly." Maybe I'm wrong, but if I'm paying $16 for my meal it should absolutely come made correctly. I was told that I could bring the item back and they would remake it in store. Sorry, but I'm not coming back after I already drove home because the food was made incorrectly. Kicker of it is- I called BEFORE HAND to ask if my online ordered food could be warmed up (because this is not the first time I got an ice cold protein bowl and I just assumed they just didn't warm the meat in them) and I was told they are required to heat it due to health codes. Very disappointed. I'll be getting in contact with corporate to make sure they replace their "faulty oven".
  • JH
    Jadyn Hackler
    Aug 4, 2025
    1.0
    There toaster didn't even work
  • MC
    Madison Comer
    Jul 29, 2025
    3.0
    If you go inside to order, the place is great! However, the drive thru is very much a 50/50 chance. You get ranch? You'll either have a great sandwich or a McCum burger. You can guess which one I got this time lol. Had to wipe off my sandwich, you can see the damage from just the wrapper 💀
  • CC
    Chief
    Jun 16, 2025
    1.0
    I placed an order online for dinner for my family, I figured if I ordered online, it would be ready when I got there. I got there, and it was ready . I looked in the bag and saw the chips and 3 foot longs, I didn't figure I had to unwrap the sandwiches to see if they were right since there was no one in line or in the drive thru. When I got home and opened up the sandwiches, it didn't have any ham or cheese! just condiments olives, lettuce, and onions. So now I have given my sandwich to my kids. I didn't want to go back or call and talk to the teenagers who were running the business. I spent a lot of money there! I will no longer go there again!! Jimmy John's has my business now!!

Frequently Asked Questions About Subway

Where is Subway located in Ottawa, IL?

Subway is located at 1022 Columbus St, La Salle, Ottawa, IL 61350, US.

What are the operating hours of Subway at 1022 Columbus St?

Subway is open Monday to Thursday and Sunday from 8:30 AM to 9:30 PM, Friday from 8:30 AM to 8:00 PM, and Saturday from 8:30 AM to 9:00 PM.