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Subway

3.7
(212 reviews)

Business Details

1022 Columbus St, Ottawa, IL
61350, United States
(815) 434-6400
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ottawa Subway® Restaurant at 1022 Columbus St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1022 Columbus St, Ottawa, IL
61350, United States

Hours

Reviews

3.7
212 reviews
5 stars
95
4 stars
47
3 stars
25
2 stars
9
1 star
36

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being served cold, incorrect orders, and poor sandwich preparation.

Service Speed

Customers frequently mentioned slow service, especially in the drive-thru and during online order pickups.

Customer Service

There were numerous complaints about rude staff and poor customer service experiences.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with the overall environment.

Pricing

Several customers expressed dissatisfaction with rising prices and perceived poor value for the quality of food received.
  • EE
    Erica Engel
    Nov 2, 2025
    1.0
    By the way- if you order online your food will be ice cold. Supposedly the "oven they use for online orders doesn't heat things correctly." Maybe I'm wrong, but if I'm paying $16 for my meal it should absolutely come made correctly. I was told that I could bring the item back and they would remake it in store. Sorry, but I'm not coming back after I already drove home because the food was made incorrectly. Kicker of it is- I called BEFORE HAND to ask if my online ordered food could be warmed up (because this is not the first time I got an ice cold protein bowl and I just assumed they just didn't warm the meat in them) and I was told they are required to heat it due to health codes. Very disappointed. I'll be getting in contact with corporate to make sure they replace their "faulty oven".
  • JH
    Jaime Hernandez
    Nov 6, 2021
    5.0
    Bien el servicio
  • JC
    Jacklyn Contreras
    Mar 6, 2019
    1.0
    Dislike the workers here! Very rude and extremely poor customer service skills
  • AP
    Ashley Camacho Perez
    Mar 6, 2018
    5.0
    I love subway! Its so fast and you get exactly what you want. Ive never had anyone mess up my order

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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