Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,567 reviews
5 stars
520
4 stars
315
3 stars
283
2 stars
142
1 star
307
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with cold, stale, or improperly prepared food, including fries and sandwiches.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unfriendly staff.
Pricing Concerns
Customers expressed dissatisfaction with high prices compared to other locations, along with perceived declines in food quality.
Cleanliness
While some noted cleanliness in the restaurant, others reported unsanitary conditions, particularly in bathrooms.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, but these were overshadowed by frequent complaints.
- KWkeith WELSHNov 13, 20251.0NEVER AGAIN!!! 11am on a Saturday… 3 mcrib meals(reg size) 2 mcrib sandwiches $45.!!!!!!!! wait 15 mins in parking lot for order.. top buns on all sandwiches noticeably stale & pretty much ruining the sandwiches… fries cold…. soda pop watery w very little ice… are u kidding me? i hadn’t been to mcdonald’s in 6 mos bcuz of price, lack of value, quality, poor service, dirty, etc.. but i wanted to treat the guys w mcribs cuz we have all loved em for years.. and we got garbage.. same old terrible experience and frustrated customer. nothing changes at mcdonald’s except how badly they rip people off.. how dare you mcdonald’s! never again! and i mean NEVER AGAIN!
- DHDave HarmonNov 4, 20254.0My sandwich was put together a little messy but tasted good. Self Service machines had no number tents on them so ordering there was not a thing. I ended up ordering on the app and sat at a table. Place was clean and had Halloween decorations up which was cool. Would eat there again.
- KKKarenOct 14, 20253.0Food was good service was quick and friendly
- JBJoe BockelmannOct 11, 20251.0I'd give 0 stars if I could they hire people that don't know how to do their job correctly.
- PWPJ WolfeOct 10, 20251.0The young man told me they didn't carry hash Browns. I ordered a plain hamburger. He missed that. The order was basically wrong. The young lady at the window offered to fix it, but I did not have time.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 127 E Norris Dr, Ottawa, IL?
McDonald's is open 24 hours a day, 7 days a week, including delivery and drive-thru services.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location provides drive-thru service 24/7.
Can I order McDonald's food for delivery or curbside pickup?
Yes, you can order delivery and curbside pickup via their online platforms and the McDonald's app.
Which payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I download the McDonald's mobile app for ordering?
You can download the McDonald's app from the Apple App Store or Google Play Store for easy ordering.
Are there any loyalty or rewards programs available at this McDonald's?
Yes, McDonald's offers the MyMcDonald's Rewards program where you can earn points for free food.
What services does this McDonald's provide on-site?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What other fast food options are near McDonald's at 127 E Norris Dr?
Nearby fast food restaurants include Burger King, Domino's Pizza, Wendy's, and Pizza Hut, providing variety if you want to explore other dining choices.
Are there convenient services close to McDonald's for errands?
Yes, nearby places like UPS Access Point locations provide shipping and courier services, making it easy to handle errands before or after your meal.
Where can I find gas stations or automotive services near McDonald's for fueling or repairs?
Nearby automotive-related places include Marathon Gas stations, Circle K convenience stores with gas, Kenn Motors car dealership, and Advance Auto Parts, helpful for vehicle needs during your visit.