Jimmy John's

4.2
324 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1202 Columbus St, Ottawa, IL
61350, United States

Hours

Reviews

4.2
324 reviews
5 stars
190
4 stars
64
3 stars
28
2 stars
15
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed dissatisfaction with the quality of the sandwiches, noting issues like insufficient meat and stale bread.

Service Speed

While some reviews praised the fast service, others reported long wait times and incorrect orders.

Customer Service

There were mixed reviews about customer service, with some praising friendly staff while others reported poor handling of complaints and order mistakes.

Cleanliness

Several customers noted that the dining area and bathrooms were clean, contributing positively to their experience.

Parking Issues

Multiple reviews mentioned difficulties with parking and the tight layout of the drive-thru.
  • RA
    Ralph Andrade
    Dec 19, 2025
    5.0
    Awesome sandwiches
  • JP
    Julie Pike
    Dec 1, 2025
    5.0
    Lunch with a first grader. I'm and out quick to get her back to school on time
  • DK
    denice korcal
    Nov 23, 2025
    3.0
    Quality of product has gone down over the years. Ok sandwich but there are better subs out there.
  • MM
    MayhemRv
    Sep 16, 2025
    3.0
    We’re sorry for your experience, that’s not how we roll. 😂
  • TS
    Trish Sheehan
    Sep 13, 2025
    1.0
    Has gone way down hill. The food isn't worth the price increase. Bread is so doughy you can't even chew it. Just been trying it again and again and same same. If you want high school drama go inside the place you won't be disappointed.