Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
558 reviews
5 stars
256
4 stars
142
3 stars
58
2 stars
32
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and long wait times.
Management Concerns
Several reviews highlighted issues with management behavior, including unprofessionalism and inappropriate conduct.
Food Quality
While some customers enjoyed the food, many complained about incorrect orders, cold items, and overall poor food quality.
Cleanliness
The restaurant received mixed feedback on cleanliness, with some praising it while others noted unsanitary conditions.
Pricing
Customers expressed dissatisfaction with rising prices and perceived poor value for money.
- PSPaula SmithNov 15, 20251.0Customer Service at this Location Sucks!@
- APAlison PetreOct 25, 20255.0This DQ is awesome
- AAAmanda ArroyoOct 22, 20252.0Blizzards weren't mixed asked for cup of ice was told id be charged. Drive thru dude has personality of a rock
- TTTheDoerleSep 29, 20253.0Kinda slow. The kids working were more concerned with their friends than the orders. Other than that it was an average Dairy Queen.
- JEJason EricksonSep 8, 20255.0Friendly quick service. Great spot for desserts
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ottawa, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 2535 Columbus Street, Ottawa, IL 61350, USA.
What kind of food and treats does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location is family-friendly, offers booster seats, high chairs, and welcomes children.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, they have both indoor seating and outdoor seating available for customers.
Does Dairy Queen Grill & Chill have free WiFi and restroom facilities?
Yes, the restaurant offers free WiFi and restroom facilities for customers.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44612/.
What nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby places include Grocery stores like Kroger and ALDI USA, shopping centers like Ottawa Plaza, and other eateries such as Hardee's. You can shop or grab a quick bite at these locations along with your visit.
Is there public transportation near Dairy Queen Grill & Chill to help customers get there?
Yes, the Greyhound bus stop at Dunkin Donuts is nearby, which provides bus services that can help customers reach Dairy Queen Grill & Chill.