Arby's

3.8
418 reviews
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Business Details

4131 Columbus St, Ottawa, IL
61350, United States
(815) 433-1304
http://www.arbys.com/locations/us/il/ottawa/4131-columbus-st/store-7526
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4131 Columbus St, Ottawa, IL
61350, United States

Hours

Reviews

3.8
418 reviews
5 stars
174
4 stars
122
3 stars
50
2 stars
20
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive staff, highlighting excellent customer service experiences.

Cleanliness

The restaurant and bathrooms were frequently noted as clean and well-maintained.

Food Quality

While some customers enjoyed the food, there were numerous complaints about food being served cold or not prepared correctly.

Speed of Service

Several reviews mentioned slow service, particularly during busy times or at the drive-thru.

Pricing Concerns

Customers expressed dissatisfaction with the pricing, describing the food as overpriced for the quality received.
  • SD
    S P (Drago)
    Jan 5, 2026
    5.0
    Good prices and excellent service.
  • SB
    Steven Bell
    Jan 1, 2026
    1.0
    There was NOBODY in the restaurant but the workers, and they couldn't even take your order at the speaker. Slowest place on earth.
  • JW
    Josh Witte
    Dec 23, 2025
    1.0
    This has to be the worst Arby's franchise in America. We t yesterday. Waited in line 15 minutes. I was the 6th one in line. Never even took an order inside. Only worked dri e through. I left. Thought id try again today. Welp apparently their system isn't working. Lol. This place is a joke and should be shut down
  • MW
    Milan White
    Nov 29, 2025
    5.0
    If i was still a fast food manager then i would hire this stores entire staff OVERNIGHT! Whoever owns this store PLEASE give a raise to the crew that was working today Saturday November 29th at 10:20am. TEXT BOOK grade A crew that deserve to hear about it! A little hospitality goes a long way and i hope they know they are cut above the rest!
  • CE
    Christian Eubanks
    Nov 21, 2025
    5.0
    Very clean bathrooms
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