Third or 4th time ordering food to get the complete wrong order. I called to report my issue before and they asked for an email to reimburse however it's been a month since last incident at this location with no emails. Every time I come here I always second guess my self.
VK
Valerie Kinman
Apr 2, 2026
5.0
Best chicken strips live the 7.00 meal deal
IM
I am Michelle
Mar 28, 2026
2.0
Today 3/28/26 we arrived at the store 15 minutes before closing (we didn’t have time to get there any earlier), but one of the employees an older man with beard shouted at us from the window, sounding frustrated and somewhat angry, that the lobby was closing in 10 minutes. The cashier who served us was a young woman wearing glasses; throughout the entire interaction, she kept rolling her eyes at us or giving us dirty looks. Only two of my friends ordered ice cream. After us, a woman arrived with three small children. The man at the window was absolutely furious. This message is for the store manager I work in fast food, I work the night shift right up until closing and people show up right up until the very end, even though we are frustrated we never show out customers our frustration if I was the manager i would talk with the people on that shift.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Ottawa, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 2535 Columbus Street, Ottawa, IL 61350, USA.
What kind of food and treats does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location is family-friendly, offers booster seats, high chairs, and welcomes children.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, they have both indoor seating and outdoor seating available for customers.
Does Dairy Queen Grill & Chill have free WiFi and restroom facilities?
Yes, the restaurant offers free WiFi and restroom facilities for customers.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44612/.
What nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby places include Grocery stores like Kroger and ALDI USA, shopping centers like Ottawa Plaza, and other eateries such as Hardee's. You can shop or grab a quick bite at these locations along with your visit.
Is there public transportation near Dairy Queen Grill & Chill to help customers get there?
Yes, the Greyhound bus stop at Dunkin Donuts is nearby, which provides bus services that can help customers reach Dairy Queen Grill & Chill.
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