McDonald's

3.5
1859 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
339A Douglas Road, Oswego, IL
60543, United States

Hours

Reviews

3.5
1,859 reviews
5 stars
716
4 stars
390
3 stars
255
2 stars
122
1 star
376

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers reporting negative interactions with management.

Order Accuracy

Many customers experienced issues with incorrect orders, both from the drive-thru and mobile app, leading to frustration and dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, stale, or improperly prepared items.

Cleanliness

Some customers praised the cleanliness of the location, while others noted unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including lack of training and inadequate customer service responses.
  • BB
    Brianna
    Nov 8, 2025
    1.0
    Tried to place two mobile orders for pick up, only to have staff tell us they had nothing in their system. Confirmed it was the right address. Either the mobile ordering system is broken right now or it's just straight up incompetence. Either way, no coffee for me. Edited to add that apparently this is a common experience. This location should be closed permanently. Just total incompetence and no desire to change it.
  • YS
    Yhajaira Sanchez
    Oct 30, 2025
    1.0
    Just went at night it’s always a lady at the second window who always is rude. She thought I did not speak Spanish but she was talking horrible about me. When all I was saying was they got the wrong order. The older lady made another girl talk to me and I told the girl that I know what she’s saying and that’s when they finally give me the right order and she smiled at the situation.
  • DK
    Diane Keeter
    Oct 24, 2025
    1.0
    Apparently, their location doesn’t do certain codes and even after waiting for the line to move to finally get to the window, I was told by the kid that a manager said that the app codes don’t work. That’s literally crazy because it’s an app that everybody has and locations can’t just shut it off. I’m going to the one by Home Depot from now on. The code worked perfectly fine there.
  • GJ
    George Jadwin
    Oct 22, 2025
    5.0
    They gave me the wrong order even after I pointed it out to the guy when I paid that I ordered a two cheeseburger meal and they gave me two double cheeseburgers and a coke and no fry I was going through the drive-thru so I didn't look but that's bullshit I even asked her when I was getting my food and she handed me to back we'll never go back to that McDonald's again
  • AA
    Audrey Anderson
    Oct 12, 2025
    1.0
    I REALLY UNDERSTAND WHY TRUMP IS GETTING RID OF IMMIGRANTS. I ORDERED A LARGE CARAMEL MACCHIATO ON THE APP, I PICKED THE ORDER UP FROM DRIVE-THRU. I NOTICED THEY GAVE ME A COLD DRINK INSTEAD OF HOT LIKE I ORDERED; THEREFORE, I GO INTO MCDONALDS TO CORRECT MY DRINK TO A HOT MACCHIATO. THE YOUNG LADY MAKING THE DRINKS LEAVES AND GO TO SIDE, AND SHE JUST STANDS THERE DOING NOTHING. ITS A YOUNG GUY I GUESS SHES TRAINING, AND HE LOOKS AT ME CONFUSED AS WE STARE AT EACH-OTHER. 10MINS GO BY AND I WATCHED THEM JUST STAND THERE, SO I INQUIRED ABOUT THE ETA ON MY DRINK . THE GIRL WHISPERED SOMETHING TO THE GUY AND HE SAYS TO ME ‘WE ARE OUT OF MILK’ AND PROCEEDED TO GO GET SOME. NOW ITS 4 PEOPLE ON THIS DRINK AND 20 MINS LATER. I ASKED A MANAGER TO HELP AND THEY ALL LOOKED AT ME CRAZY. I REALIZED I WAS NOT WANTED; THEREFORE I JUST ASKED FOR MY MONOPOLY PIECE OFF THE DRINK, AND LEFT WITHOUT MY MACCHIATO THAT I PAID FOR. I REALLY TRY TO GET ALONG WITH ALL PEOPLE BUT THEY REALLY HATE BLACK PEOPLE‼️ I AM TRULY HURT 😞

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Oswego, IL?

McDonald's in Oswego, IL is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.