Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
893 reviews
5 stars
307
4 stars
182
3 stars
155
2 stars
73
1 star
176
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, unacknowledged presence, and incorrect orders.
Food Quality
Many reviews highlighted dissatisfaction with food quality, including cold items, poorly prepared meals, and missing components.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and inefficient, with customers often asked to pull forward and wait.
Management Concerns
Several reviews pointed to issues with management and ownership, suggesting a lack of accountability and poor operational oversight.
- BRBuffy R1 day ago5.0Almost all of the staff is kind, warm, and friendly. They work hard. And the young lady who manages in the evenings is kind and does a lot of serving work herself. I love this team. The indoor area and outdoor area are clean. The food quality is consistent and specifically, I enjoy the coffee and coca cola (so good).
- RHRick HenryOct 17, 20251.0The people working here are clueless about customer service. Stand at the counter for 10 mins, not greeted by anyone, no one said a word. Several of them did look right at me and a couple even came up to the counter to do something else without acknowledging me at all. Definitely avoid this location if you can.
- MSMark D. Demmin Sr.Oct 14, 20255.0Great crew and management! I know them well! Crew has fun with customers!
- DSDustin S.Oct 3, 20251.0Sat for 8 minutes with no one answering the drive through during business hours.
- DSD SutterSep 26, 20251.0Absolutely TERRIBLE!!! Waited in drive thru for 15min. Ordered thru mobile app for quicker service but didn't happen. Food thrown together like garbage. Take the time to drive elsewhere!!!
Frequently Asked Questions About McDonald's
What are the opening hours of this McDonald's location?
This McDonald's in Oswego, IL, is open daily from 5:30 AM to 11:00 PM.
What are the drive-through hours at this McDonald's?
The drive-through service is available every day from 5:30 AM to 11:00 PM.
Can I order food for delivery from this McDonald's?
Yes, delivery is available daily from 5:30 AM to 9:30 PM (10:30 PM on Fridays and Saturdays). You can order online at https://mcdonalds.order.online/business/-5579.
What services does this McDonald's offer for ordering and pickup?
They offer curbside pickup, delivery (including same-day and no-contact delivery), and drive-thru services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app I can use to order from McDonald's?
Yes, you can use the McDonald's App available on the Apple App Store and Google Play Store to order conveniently.
Where is this McDonald's located?
It is located at 3417 Orchard Way, Oswego, IL 60543, USA.
Are there any nearby fitness centers close to this McDonald's?
Yes, Smart Strength Fitness and Method Jiu Jitsu gyms are nearby, ideal for a workout before or after grabbing a meal.
What family dining options are near this McDonald's that customers might want to visit?
Orchard Cafe - Family Restaurant is nearby, offering a great spot for breakfast or brunch along with McDonald's options.
Are there other dining options near this McDonald's?
Yes, nearby you can find Taco Bell for Mexican fast food, Lewis Square Fireplace & BBQ for American barbecue cuisine, and Domino's for pizza.