McDonald's

3.5
963 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2890 Rt 34, Oswego, IL
60543, United States

Hours

Reviews

3.5
963 reviews
5 stars
359
4 stars
212
3 stars
159
2 stars
62
1 star
171

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, both in-store and drive-thru, leading to frustration.

Service Speed

Many reviews highlighted slow service, with long wait times for food orders, particularly during busy hours.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of dirty tables, floors, and bathrooms.

Customer Service

Numerous customers expressed dissatisfaction with rude or inattentive staff, particularly management, impacting their overall experience.

Food Quality

Food freshness and quality were inconsistent, with some customers receiving stale or poorly prepared items.
  • MR
    monse rojaz
    2 days ago
    1.0
    I ordered online and my meal was right but I didn’t appreciate how the service. The kids were just standing there while I was at the counter for them. I asked for a side of two pickles to put on my McChicken and they tried to charge me for a sauce packet… the girl told me I would have to pay and then another girl came over trying to charge me for something. I told them I wasn’t going to pay for it because a side of pickles are usually free. I was just irritated by their poor customer service.
  • WG
    William Grace
    Nov 11, 2025
    1.0
    Terrible customer service from these people DoorDash application told me I could pick it up through the drive-through. They wasted my time and called me lazy while five of them were sitting doing nothing absolutely do not come to the McDonald’s here. I’m up way before the McDonald’s opens 230 in the morning doing DoorDash trying to provide for my family. How dare she call me lazy. I was able to send this review while I was driving talk to speech no problem. I’m gonna feed my family, but this woman called me lazy while I was trying to feed my family. I’m coming back in to speak to the manager and I will call corporate directly.
  • AA
    Amanda Almanza
    Nov 3, 2025
    1.0
    How hard is it to CHECK the order before you send it out! The receipt was correct, the order was taken correctly. I can’t tell you how many times this place has messed up my order and I have had it. Clearly this is an issue with MANAGEMENT! Maria, you need to step it up. Train your team to double check orders before you send them out all wrong!
  • KB
    Kevin Bradford
    Nov 3, 2025
    1.0
    Had several issues here. But recently they messed up so bad I had to give a poor review. They forgot three separate items from my bags (20 piece, small fry & a happy meal). Done with this MCD. Got a disingenuous apology from a manager and attitude from the crew member. What I was most mad about was my dad (75) was in town and since I had to run back out and get the food they forgot I didn’t get to sit down and eat with my old man.
  • SP
    Sarah Perrin
    Oct 18, 2025
    1.0
    They get your order wrong every time. And I don’t mean kind of wrong I mean throw whatever they want in a bad wrong. Doesn’t matter if it’s drive through, in store, or delivery. It’s the worst McDonald’s I’ve ever been to.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Oswego, IL?

McDonald's in Oswego is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday.