Business Details
About
Mexican Restaurant
Chipotle Oswego is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
791 reviews
5 stars
344
4 stars
137
3 stars
58
2 stars
52
1 star
200
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food debris, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, many expressed concerns about portion sizes, food freshness, and overall quality, with several noting that the food was often cold or poorly prepared.
Management Concerns
Reviews indicated a lack of effective management, with staff being unhelpful and unprofessional, leading to a chaotic environment.
Inconsistent Experience
Customers noted that their experiences varied significantly, with some visits being satisfactory while others were disappointing, suggesting a lack of consistency in service and food quality.
- KGKatia Guzman6 days ago2.0Came at 6:40 before going to church school with my daughter at 7. Ate raw and cold steak. No biggy, things happen, I know chipotle is busy. I saved it, came back after church school was done at around 8:10pm. I told them what happened, the older Hispanic employee was kind and replaced it. The cashier on the other hand was very rude. Like she didn’t believe the steak tasted and looked raw. I told her I appreciated her help and went on, not going to let her ruin my evening 😭. I still purchased another bowl because at this point my husband got home and wanted one too. Hopeful the cashiers evening gets better!!
- KKKamilNov 13, 20251.0I will absolutely never order from this location again. It’s honestly insulting how little food they put in my bowl after I requested extra rice and extra beans which a free selection within the app. A reasonable person would assume the bowl would be somewhat full, only to find out the bowl is half empty. It’s disrespectful, disappointing and disgusting that this location gets away with it after reading other reviews about this Chipotle location. If I could give negative score - I would.
- ANAlyssa NoelNov 2, 20251.0If you order pickup, they barely put anything inside of your bowl, it's just extremely disappointing to pay so much money and open a half empty bowl with mostly lettuce in it. That marks our last time ordering from here.
- JMJoe MilasNov 2, 20251.0Really poorly run location and has been for years. I love Chipotle but at this location I have to order differently for their shortcomings like not being able to roll a burrito. After many years I’m finally done with them forever, many better places in the area to get a bowl.
- LGLauryn GonzalesOct 31, 20251.0Just stood at the front waiting to order for 5/6 minutes. An employee stocking ice, employee cooking on the back line, employee on the to go line, a manager sitting down on an interview and zero acknowledgment. No one working the main line. I just walked right out and nobody even seemed to cared. Glad you guys care about your sales and customers.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Oswego?
Chipotle Oswego is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Oswego?
It is located at 2432 US Highway 34, Oswego, IL 60543.
Does Chipotle Oswego offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I place an online order for Chipotle Oswego?
Yes, you can order online through their website or the Chipotle app.
What type of food does Chipotle Mexican Grill in Oswego serve?
They serve customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How can I contact Chipotle Oswego for inquiries or catering?
You can email them at il.1194.oswego@chipotle.com or call their main phone at +1 630-554-3508.
Are there any restaurants nearby Chipotle Oswego where I can dine before or after visiting?
Yes, nearby you can find places like Anchor Bar Oswego, Famous Dave's, TGI Fridays, Noodles & Company, Raising Cane's, Olive Garden, and Dunkin'.
Is there a coffee shop near Chipotle Oswego where I can grab a drink?
Yes, Dunkin' is a nearby coffee shop where you can enjoy coffee and donuts.
Are there any retail or sporting goods stores near Chipotle Oswego?
Yes, nearby retail and sporting goods stores include DICK'S Sporting Goods, Mattress Firm, Burlington, Kohl's, and Five Below.
How can I benefit from Chipotle Rewards at the Oswego location?
By signing up for Chipotle Rewards, you can earn exclusive offers and free food at the Oswego location.