Chipotle Mexican Grill

3.5
809 reviews
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Business Details

2432 US Highway 34, Oswego, IL
60543, United States
(630) 554-3508
https://locations.chipotle.com/il/oswego/2432-us-highway-34?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1194
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About

Mexican Restaurant
Chipotle Oswego is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2432 US Highway 34, Oswego, IL
60543, United States

Hours

Reviews

3.5
809 reviews
5 stars
349
4 stars
140
3 stars
57
2 stars
54
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive staff, with many experiences highlighting poor customer service and lack of attention from employees.

Food Quality

Numerous reviews mentioned issues with food quality, including undercooked rice, small portions, and unappetizing ingredients like brown guacamole.

Cleanliness

The restaurant's cleanliness was a common concern, with many customers noting dirty tables, food debris, and unsanitary conditions in food preparation areas.

Management Issues

Several reviews pointed to poor management practices, including understaffing, lack of organization, and failure to address customer complaints effectively.

Inconsistent Experience

Customers expressed frustration over inconsistent food quality and service, with some visits being satisfactory while others were disappointing.
  • GG
    Gary Gilbert
    3 days ago
    5.0
    Great food. It was hot and fresh and tasted great. Staff was friendly and worked to keep restaurant clean
  • AP
    Aerith P
    6 days ago
    1.0
    Workers are always full of attitude. If you don't like what you're doing, go work somewhere else where you're happy. It has been getting worse lately.
  • DT
    Dominic Trainer
    Jan 4, 2026
    1.0
    Nothing but attitude from the workers, portions are always too small, seating area and food prep area is always dirty and covered in food. The only reason I keep going back is because there isn't a closer one but each time I go I always am disappointed. I love chipotle but this location consistently sucks
  • MP
    Megan Parks
    Dec 30, 2025
    1.0
    Omg why are the employees so rude!? SMH every review I have read about this place has been TERRIBLE and now I see why! Who ever the management is here please fix this place! Get people in there that actually want to work or atleast have a better attitude. And CLEAN UP!
  • AA
    Alaa Alkaial
    Dec 22, 2025
    1.0
    purchased two meals from the restaurant, and the experience was very poor. The rice was completely undercooked, and we had to throw it away in the trash. This is not the first time the rice has been very undercooked, but this time it was not cooked at all.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Oswego?

Chipotle Oswego is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Oswego?

It is located at 2432 US Highway 34, Oswego, IL 60543.