Service quality is inconsistent, with some customers praising attentive servers while others report long wait times and poor management.
Food Quality
Food quality has declined, with multiple reports of cold or poorly prepared dishes, and missing items from orders.
Customer Experience
Several customers expressed dissatisfaction with the treatment received from staff, particularly from management, leading to negative dining experiences.
Positive Staff Feedback
Certain staff members, like Mandy, Ken, and Rylie, received high praise for their exceptional service, indicating that there are capable employees at the location.
Cleanliness Issues
Multiple reviews noted cleanliness problems in the restaurant, including dirty tables and restrooms.
BS
Bobbie Servos
1 day ago
1.0
The bartender Rachel is perhaps the rudest server I have met. She should not be allowed to interact with customers. It amazes me that the managers of this location know of her behavior, yet still employ her. There is a reason why this place has so many 1 star reviews!
NR
Nina Race
2 days ago
5.0
Yorkville Grand Opening – Buffalo Wild Wings
Tje customer service was amazing! I was using both a coupon and a gift card, and honestly had no idea how to get it all to work. Even on a busy grand opening day, the staff member helping me was incredibly patient, kind, and walked me through it without any frustration.
Yorkville is excited to have a great wings spot, and we’re happy to welcome
B-Dubb’s to the neighborhood! Great start, great service, and great vibes already.
IW
Imani Wilson
Nov 16, 2025
1.0
you could order your food the day you come out of the womb and still show up and have to wait 3-5 business days for it to be done
CO
Christopher Ochoa
Nov 9, 2025
5.0
I actually went like a few days ago and the food was very great. I actually I would visit here again because they orange chicken it's so tasty with a Mountain dew. You should try the orange chicken. It's very delicious and kind of spicy. I will visit here someday.
MB
Michelle Burns
Oct 24, 2025
1.0
This was our first time visiting Buffalo Wild Wings in Oswego. We decided to order our food to go, but the wait time took so long we decided that we may as well just stay and dine-in. While waiting for our food, we were greeted and asked if we would like a table. We said sure, and explained that our order is still cooking, but we would take a booth. The host was then informed by her Manager, Amanda, to not seat us! Her excused was that we would not be serviced at all, and other paying customers need a table. Wow! So I’m not considered a paying customer since we ordered to go? Or was it because you saw a black face and felt like we weren’t as good as any other paying customer ready to enjoy their food and eat. Rather or not, the order was directed to go, they should have been accommodating to the fact that waited patiently over 49 minutes, in fact, still here waiting, and our order is not ready! Last, she look at my daughter while speaking to us and noticed she had a meal in her hand from Five Guys…so she was impelled to say, “oh, by the way I can’t except any outside food in here”. But just because she brought it up…we live 5 min away and my daughter was in a rush to leave while we stayed behind to eat. Hating the world we live in sometimes. It was so disappointing, and discriminating to sit there for so long, and watch serval empty chairs and booths available, while multiple customers continuously walked out after eating. No reason and no excuse for this type of behavior! By the way, our food finally arrived and no drinks were given to us. We waited just little while longer to get this resolved.
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings in Oswego serve?
Buffalo Wild Wings in Oswego offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings at 1550 Douglas Road?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to midnight, and on Friday and Saturday from 11:00 AM to 1:00 AM.
Where is Buffalo Wild Wings located in Oswego?
Buffalo Wild Wings is located at 1550 Douglas Road, Oswego, Illinois, 60543, USA.
What categories of business does Buffalo Wild Wings in Oswego fall under?
It is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
How can I contact Buffalo Wild Wings in Oswego by phone?
You can reach Buffalo Wild Wings at (630) 554-5658.
Does Buffalo Wild Wings have an official website for the Oswego location?
Yes, the website is https://www.buffalowildwings.com/locations/us/il/oswego/1550-douglas-road/sports-bar-135/.
What nearby fitness centers can I visit close to Buffalo Wild Wings in Oswego?
Nearby fitness centers include Orangetheory Fitness and iLoveKickboxing - Oswego, perfect for workouts before or after dining.
Are there nearby options for banking or mobile phone services near Buffalo Wild Wings?
Yes, customers can find a Bank of America ATM and a T-Mobile store near Buffalo Wild Wings for convenient banking and mobile phone needs.
What local health and wellness facilities are near Buffalo Wild Wings in Oswego?
Close by are StretchClub - Oswego for chiropractic services, Oswego Commons Family Dental, Ivy Rehab Physical Therapy, and SMooth Skin Studio for skin care and spa treatments.
Are there any nearby shopping options within walking distance of Buffalo Wild Wings in Oswego?
Nearby shopping locations include Men’s Wearhouse for clothing, Play It Again Sports for sports gear, and Sears Home Appliance Showroom for appliances.