Portillo's Pick Up Orland Park

Reviews

• SI

  Shem Ishler

  3 days ago
  4.0
  It’s take out or delivery only, so keep that in mind. My sausage was good, but seemed rolled up a bit tight in that wrapper which squished the bun a bit. There’s no restrooms for customers to use, so I took a star for that because I really had to pee and ended up making a trucker bomb in the parking lot.
• TK

  T K

  Mar 28, 2026
  5.0
  I've gone there since they have opened and it is always busy but extremely quick and efficient. The biggest plus for me is that even with a special order they never get the order wrong. We have a lot of picky eaters in my family and they get it right every time and it's always hot and fresh
• AO

  Allan Othman

  Mar 24, 2026
  1.0
  Portillo’s was a disaster. As a young professor, I’ve graded some rough work, but nothing prepared me for this meal. The hot dog tasted like it skipped every prerequisite. The Italian beef was a soggy, confused mess that clearly didn’t understand its own assignment. Even the fries felt phoned‑in, like they gave up halfway through existing. I left irritated, hungry, and genuinely offended that something this incoherent made it to the public. Portillo’s needs a complete rewrite.
• JG

  Jim Gehrke

  Mar 22, 2026
  1.0
  The kids in the drive thru was hiding behind the menu sign buried in his cell phone to even bother looking up. I drove around to the walk out for drive thru and sat there for 5 minutes while workers just stared and went about their business. I called inside to wonder what they are doing in their and asked if they wanted my money or not. Its just the bare minimum on everyone's part. Shame on you portillos for not paying enough to even keep you employees interested in working. And shame on the employees for not giving a damn, especially the kid who couldn't be bother to put his phone down. Deal with the one star review. You deserve it.
• BH

  Brenda Hewitt

  Mar 6, 2026
  2.0
  Preferred beef sandwich and fries. Didn’t check bag immediately, .5 mile away discovered no fries. Went back and they told me to pull up and they get me the fries. Set for five minutes the first time on the order, which was not a long time set for seven minutes waiting on the fries and noticed that many people behind me were getting their orders. Not until I flagged somebody down. Were they able to get me the order of fries, but still waited another 3 minutes. Fries were cold and old. Won’t be going back to this location.

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