Dunkin'

Reviews

• HA

  Halima Ali

  Oct 25, 2025
  1.0
  Hello, I went to this Dunkin’ Donuts and I had a free drink and i asked for extra butter pecan in my drink on the receipt it shows I was charged .25 cents 2 times because I asked for the extra butter pecan. I seen on the order that it was included in the total, it wasn’t until after she scanned my rewards is when she said oh I need to charge you for the extra. I explained it was included that is why it went to 0.00 she said no it was not included after asking for the receipt 2 times (because she knows she is lying) she finally gave me one. She in fact charged me 2 times for it. When I called her on it she said she will call the police. It’s not about the quarter it’s about the principal and they do this to everyone which is how they exceed there profits. By stealing from customers. Don’t fall for it and if you do. Report it to Dunkin’ Donuts customer service. They may have okay coffee (I say that because they didn’t add the extra butter pecan it’s an order I place normally and know the taste).
• SD

  Sabreen Dassa

  Oct 22, 2025
  1.0
  Very bad customer service and unrespectful team, I tried this location two times and they give me the uncorrect order 🫩
• RW

  Ron W

  Oct 22, 2025
  1.0
  Although this dunkin is close to my house, I now avoid going there. My usual is a large iced mocha. Any other dunkin as well as the app calls for 4 pumps of mocha. This location always does 2 to 3. Unless you specifically ask. They nickle and dime you. I regret going there out of convenience. I will drive to next closest location.
• BW

  Brian Whittle

  Oct 12, 2025
  1.0
  I had thought that the dunkin at 159th/89th was the worst dunkin in orland tinley area but this one is horrendous. If you order more than 1 thing via the app it takes them 10-15 minutes to produce the order. My biggest mistake was reloading my app $ versus a separate transaction so now it will be harder to dispute this with my credit card company Do yourself a favor and go to 171st/80th
• SK

  Sherry K

  Oct 7, 2025
  1.0
  Don’t ask for less ice because you’ll get half of cup of ice that leaves you with 3/4 cup of coffee. If you call to ask why they didn’t put less ice all you get is some lady giving you a lame answer and then you get hung up on. I went to a different Dunkin Donuts to see if I’d get the same amount of ice. They actually gave me less ice.So Besides reporting them I am also going to post and pass on what ignorant, rood, ripoff they are. Customer service is not in their vocabulary.The night staff is just as rood they act like your bothering them. I placed my order when I drove up to the window the kid told me they didn’t have ice coffee. I feel comfortably posting this because I’ve been told they have a bad reputation when it comes to burning food and poor customer service. I will drive an extra mile to get good service. Oh yeah if you ask for no ice you get charged. I’d put a zero star but that’s not an option

Frequently Asked Questions About Dunkin'