Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
922 reviews
5 stars
288
4 stars
150
3 stars
144
2 stars
72
1 star
268
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlight rude and unprofessional staff, with many customers experiencing disrespectful interactions.
Order Accuracy
A significant number of customers reported incorrect orders, with items missing or wrong, leading to frustration.
Food Quality
Many reviews mention cold, stale, or poorly prepared food, with some customers receiving items that appeared to be leftovers.
Management Issues
Customers expressed concerns about poor management and disorganization, contributing to chaotic service and unsatisfactory experiences.
Cleanliness
Some customers noted cleanliness in the dining area, while others reported unsanitary conditions in the kitchen.
- MDMarykate DohertyOct 20, 20251.0All in all a terrible experience at this location every time I go. Orders are always wrong and too many frantic people working. Complete disorganized chaos. If you go check your orders
- KBKatie BaileyOct 18, 20252.0Trash! Food was hard, dry, and been sitting for hours. Didn't discover how bad it was until I was back to my hotel and couldn't go back to fix it!
- SKSeek Peace KanunayOct 8, 20251.0They need to fire the lady who works there and taking orders from the drive thru~ extremely disrespectful! I was so kind to you and I was calm and collected. If you are not happy working there, just leave! Many nice people are looking for jobs. The only Wendy's I won't ever go back!
- SSshuquanta stuckeyOct 6, 20255.0I ordered a medium jbc combo and a 4 piece tender. It was fresh and quick service. The young lady employee was nice and pleasant.
- AHAmmar HSep 27, 20251.0Food here is always cold, never hot and fresh. Staff is always stressed, arguing, rude, pacing. Never want to just get the job done. It's clear that management/ownership only cares about making a slight profit. This store can do 100x better and make a killing at this location. Wake up.
Frequently Asked Questions About Wendy's
Is 16737 S. Lagrange Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Orland Hills, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Orland Hills, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (708) 403-2189.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 16737 S. Lagrange Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Orland Hills, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 16737 S. Lagrange Road?
The drive-thru is open Monday to Thursday and Sunday from 7:00 AM to midnight, and on Friday and Saturday from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides available through the app or online ordering for this location.
How can I place an order for pickup or delivery at this Wendy's?
You can order via the Wendy's app, at order.wendys.com, or use the drive-thru. Delivery is available where offered by entering your address on the app or website.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Wendy's currently hiring at this Orland Hills location?
You can check for job openings at this location or nearby by visiting the Wendy's Careers page and searching for Orland Hills, IL.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (708) 403-2189, or reach Customer Care via the Wendy's Contact page or call 888-624-8140. Feedback can also be submitted through their customer satisfaction survey online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info can be found on the Wendy's menu website, mobile app, and in-restaurant nutrition posters. The website and app update nutrition info as you customize your order.
What nearby places can I visit along with Wendy's at 16737 S. Lagrange Road?
Nearby you can find convenience stores and gas stations like Circle K and Shell, a Subway sandwich shop, and retail like Park Ace Hardware. This allows easy stops before or after your meal.
How can nearby health services be useful to Wendy’s customers?
Several nearby medical providers, including pediatricians and specialists like Advocate Children’s Medical Group Pediatrics and dermatologist offices, can serve customers who might be taking care of health appointments in the area.
Are there other fast food options near this Wendy’s location?
Yes, nearby fast food options include another Wendy's and Subway, giving customers a choice for quick meals along S. Lagrange Road.