Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
509 reviews
5 stars
257
4 stars
123
3 stars
54
2 stars
25
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the food as delicious, particularly the ice cream and burgers, but many reported issues with cold or incorrect orders.
Service Speed
Numerous reviews highlighted slow service, especially in the drive-thru, with long wait times reported frequently.
Staff Behavior
Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
Several customers noted cleanliness issues, particularly with dirty tables and restrooms.
Management Issues
Reviews pointed to poor management practices, including inadequate training and supervision of staff.
- MKMinion Knight1 day ago1.0⭐ 1 out of 5 Stars Unprofessional Staff, Poor Service, and Mediocre Food I recently visited this Dairy Queen location, and unfortunately, the experience was disappointing from start to finish. The biggest issue was the lack of professionalism from the staff. More than half of the employees visibly had an attitude — not just disinterested, but annoyed to be working at all. The energy at the counter was tense, and it carried over to the customers waiting to order. I genuinely felt bad for the cashier assisting me. She seemed overwhelmed, not because she didn’t care, but because she was trying to do her job without proper training or support. Instead of one experienced employee calmly guiding her, multiple coworkers began giving directions at the same time, which only made things more confusing and uncomfortable for everyone in line. It was frustrating to watch, and it clearly stressed her out further. The food itself did little to make up for the unpleasant service. Everything we ordered tasted mediocre at best — nowhere near what Dairy Queen is normally known for. Quality was lacking, and nothing seemed made with care. Overall, the combination of disorganized management, negative staff attitudes, and below-average food makes this location not worth the time or money. I hope the management team takes steps to improve staff training, teamwork, and customer service, because right now, I will not be returning to this location. A simple improvement in attitude and support could make a big difference, but until then, I cannot recommend this Dairy Queen.
- SBSkyler BehrmannNov 8, 20254.0Great Food and decently nice service, but my father told me that there was an advertisement if that they didn't flip ice cream when they gave it to you, will get a free ice cream. They never flipped the ice cream, tasted great don't get me wrong, but I mean the advertisement literally says that.
- ACAaron CoffeyOct 4, 20251.0Terrible and gross , guess it's practice to microwave the hotdogs here . Maybe put it on the grill for a bit but why microwave it?
- JRJohn RichardsonSep 22, 20255.0Great food and great ice cream :]
- KGkree graySep 21, 20255.0the food that i got was amazing! top 3 restaurants for sure!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Olney, IL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM. On holidays, hours may vary, such as closing on November 27, 2025, and December 25, 2025, and closing at 6:00 PM on December 24, 2025.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
The restaurant specializes in soft-serve ice cream, signature shakes and malts, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
Does Dairy Queen Grill & Chill offer facilities suitable for families with children?
Yes, it is family-friendly, has high chairs available, offers outdoor seating, restrooms, free Wi-Fi, and is wheelchair accessible, making it welcoming for families and children.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their official ordering website.
Is there a drive-thru service at the Dairy Queen Grill & Chill location in Olney?
Yes, this Dairy Queen location has a drive-thru service available for convenient ordering and pickup.
Where is Dairy Queen Grill & Chill located in Olney, IL?
It is located at 106 N West St, Olney, IL 62450-1107, USA.
Are there any gas stations nearby Dairy Queen Grill & Chill for customers who need fuel?
Yes, nearby gas stations include BP, Mach 1, and Marathon Gas, which can be convenient for customers combining a fuel stop with a meal or treat.
What local dining options are near Dairy Queen Grill & Chill in Olney?
Nearby dining options include another Dairy Queen, Subway sandwich shop, and Scooter's Coffee, offering variety if you're exploring food in the area.
Are there any automotive service providers near Dairy Queen Grill & Chill?
Yes, several automotive services are close by, including O'Reilly Auto Parts, Fitch's Auto Body, Intoxalock Ignition Interlock, Busted Knuckle Tint & Design, and Kessler Auto Detailing, useful if you need repairs or maintenance around your visit.
Is the Dairy Queen Grill & Chill in Olney active on social media or have a mobile app for deals?
Yes, they have a Facebook page (DQ11270) and promote their mobile app for exclusive deals available for download, enhancing the customer experience.