Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
512 reviews
5 stars
258
4 stars
122
3 stars
54
2 stars
26
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported consistently poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While some customers enjoyed the food, many others complained about cold items, incorrect orders, and overall mediocre quality.
Atmosphere
The dining atmosphere was often described as unpleasant, with complaints about noise levels and cleanliness.
Management Concerns
Several reviews indicated a need for better management and staff training to improve service and order accuracy.
- ESeedeeswss. aq4Anna Skelton1 day ago2.0went thru drive though tonight ordered a reeses blizzard only to get home and there is no reeses in it just peanut butter ice cream. went thru last week and ordered the same thing only to have all the reeses at the bottom of my cup not even blended in. very disappointing for what i paid
- SLShade LuallenDec 16, 20251.0Absolutely most consistent worst service I’ve ever received my order gets screwed up almost every single time I go.
- ACAngie CollyardNov 30, 20251.0The service at this Dairy Queen is horrible. We waited for over 15 minutes in the drive through for two blizzards and a plain sundae. There was only one other car in front of us. We asked if we could have lids for our blizzards and we didn’t get any. We were offered a carrier for the blizzards, we said yes but didn’t receive that either. We absolutely love blizzards but we will take our business somewhere else because this DQ is nothing but a joke.
- MKMinion KnightNov 23, 20251.0⭐ 1 out of 5 Stars Unprofessional Staff, Poor Service, and Mediocre Food I recently visited this Dairy Queen location, and unfortunately, the experience was disappointing from start to finish. The biggest issue was the lack of professionalism from the staff. More than half of the employees visibly had an attitude — not just disinterested, but annoyed to be working at all. The energy at the counter was tense, and it carried over to the customers waiting to order. I genuinely felt bad for the cashier assisting me. She seemed overwhelmed, not because she didn’t care, but because she was trying to do her job without proper training or support. Instead of one experienced employee calmly guiding her, multiple coworkers began giving directions at the same time, which only made things more confusing and uncomfortable for everyone in line. It was frustrating to watch, and it clearly stressed her out further. The food itself did little to make up for the unpleasant service. Everything we ordered tasted mediocre at best — nowhere near what Dairy Queen is normally known for. Quality was lacking, and nothing seemed made with care. Overall, the combination of disorganized management, negative staff attitudes, and below-average food makes this location not worth the time or money. I hope the management team takes steps to improve staff training, teamwork, and customer service, because right now, I will not be returning to this location. A simple improvement in attitude and support could make a big difference, but until then, I cannot recommend this Dairy Queen.
- ACAaron CoffeyOct 4, 20251.0Terrible and gross , guess it's practice to microwave the hotdogs here . Maybe put it on the grill for a bit but why microwave it?
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Olney, IL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM. On holidays, hours may vary, such as closing on November 27, 2025, and December 25, 2025, and closing at 6:00 PM on December 24, 2025.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
The restaurant specializes in soft-serve ice cream, signature shakes and malts, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
Does Dairy Queen Grill & Chill offer facilities suitable for families with children?
Yes, it is family-friendly, has high chairs available, offers outdoor seating, restrooms, free Wi-Fi, and is wheelchair accessible, making it welcoming for families and children.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their official ordering website.
Is there a drive-thru service at the Dairy Queen Grill & Chill location in Olney?
Yes, this Dairy Queen location has a drive-thru service available for convenient ordering and pickup.
Where is Dairy Queen Grill & Chill located in Olney, IL?
It is located at 106 N West St, Olney, IL 62450-1107, USA.
Are there any gas stations nearby Dairy Queen Grill & Chill for customers who need fuel?
Yes, nearby gas stations include BP, Mach 1, and Marathon Gas, which can be convenient for customers combining a fuel stop with a meal or treat.
What local dining options are near Dairy Queen Grill & Chill in Olney?
Nearby dining options include another Dairy Queen, Subway sandwich shop, and Scooter's Coffee, offering variety if you're exploring food in the area.
Are there any automotive service providers near Dairy Queen Grill & Chill?
Yes, several automotive services are close by, including O'Reilly Auto Parts, Fitch's Auto Body, Intoxalock Ignition Interlock, Busted Knuckle Tint & Design, and Kessler Auto Detailing, useful if you need repairs or maintenance around your visit.
Is the Dairy Queen Grill & Chill in Olney active on social media or have a mobile app for deals?
Yes, they have a Facebook page (DQ11270) and promote their mobile app for exclusive deals available for download, enhancing the customer experience.