Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
472 reviews
5 stars
216
4 stars
103
3 stars
44
2 stars
27
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude and inattentive service.
Cleanliness
Multiple reviews highlighted significant cleanliness issues, particularly in restrooms and dining areas, leading to negative impressions.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others complained about cold, poorly prepared, or incorrect orders.
Staffing Issues
Many reviews noted understaffing, leading to slow service and longer wait times for orders.
Customer Experience
Overall customer experiences were mixed, with some expressing satisfaction and others advising against visiting due to poor service and cleanliness.
- AKAaron KirkpatrickDec 29, 20255.0Very friendly and fast.
- LFLinda fetechineDec 13, 20255.0This young man, by the name of Edwin, was exceptionally kind and professional during my visit at Dairy Queen. He demonstrated great patience, maintained a positive attitude, and provided excellent customer service throughout the entire experience. His respectful manner and strong work ethic truly stood out.
- AAAlicia AdamsNov 13, 20251.0The bathroom was dirty when I used it then when I came out to order food, there was no one at the counter. I waited a few minutes and could hear people talking in he back, then I gave up and left.
- ZCZach CevohNov 11, 20251.0Says lobby open till 8 on door. Had it locked at 730 with workers inside
- MAMichael AukerNov 4, 20251.0Extremely slow, dirty, nobody can speak clear English. You better hope you can also find a restroom 15 minutes down the road it’s that bad.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and desserts does Dairy Queen Grill & Chill in Okawville, IL offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 1504 Frontage Rd, Okawville, IL 62271-2330, United States.
What are the operating hours of Dairy Queen Grill & Chill in Okawville?
The restaurant is open every day from 10:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it has a drive-thru service and outdoor seating available.
Is Dairy Queen Grill & Chill in Okawville family-friendly and accessible for children?
Yes, it welcomes families and is good for kids, providing booster seats, high chairs, and wheelchair accessibility.
Can I order food online or use a mobile app for exclusive deals at Dairy Queen in Okawville?
Yes, you can order online via their website or app, and downloading the Dairy Queen App provides access to exclusive deals and mobile rewards.
Does Dairy Queen Grill & Chill provide free WiFi and restroom facilities?
Yes, the location offers free WiFi and has restroom facilities available for customers.
What nearby fast-food restaurants can I visit around Dairy Queen Grill & Chill in Okawville?
Nearby fast-food options include Subway and Burger King, both located close to Dairy Queen.
Are there any nearby gas stations or convenience stores near Dairy Queen in Okawville?
Yes, nearby gas stations and convenience stores include Road Ranger, Phillips 66, and CAT Scale.
What other services or amenities are close to Dairy Queen Grill & Chill in Okawville that customers might find useful?
Nearby amenities include the Okawville Fire Department, Dollar General for shopping, and Super 8 by Wyndham hotel for lodging.