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Dairy Queen Grill & Chill

3.7
(475 reviews)
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Business Details

1504 Frontage Rd, Okawville, IL
62271-2330, United States
(618) 243-6262
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1504 Frontage Rd, Okawville, IL
62271-2330, United States

Hours

Reviews

3.7
475 reviews
5 stars
216
4 stars
104
3 stars
42
2 stars
27
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food orders, even during non-peak hours.

Cleanliness

Multiple reviews highlighted poor cleanliness standards, particularly in restrooms and dining areas, leading to negative experiences.

Food Quality

There were numerous complaints about food being served cold, old, or incorrectly prepared, with some customers expressing disappointment in the overall quality.

Staff Attitude

While some customers praised friendly staff, many others reported rude or unprofessional behavior from employees, impacting their overall experience.

Management Issues

Several reviews indicated problems with management, including understaffing and poor handling of customer complaints, contributing to a negative atmosphere.
  • SS
    Samantha
    Feb 2, 2026
    1.0
    Waiting 25 mins for two meals. Two people that came in after us got their order first. Seriously wasn't busy at all. Food was old and Luke warm expect the fries.
  • JB
    Julia Billhartz
    Jan 27, 2026
    4.0
    The food was good, and the place was clean. It did take a little while for us to get our food even though we were the only ones inside. There was one vehicle in the drive-thru at the time, but only two workers.
  • BK
    Billy Kirkpatrick
    Jan 16, 2026
    1.0
    Stopped in at the DQ ordered two meals. I also ordered two cups of water. They charged me $2.50 each cup of water. When I questioned the cost. He said, I was getting a deal because they usually charge $3.18 a cup. They said they charge for the cup no matter what is in the cup. We will never stop there again.
  • RT
    R. Douglas Travis
    Jan 16, 2026
    1.0
    Sat in the drive-thru for 5 minutes at the microphone and no one answered. Store was open. Made plenty of racket.
  • AK
    Aaron Kirkpatrick
    Dec 29, 2025
    5.0
    Very friendly and fast.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and desserts does Dairy Queen Grill & Chill in Okawville, IL offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

Where is Dairy Queen Grill & Chill located?

It is located at 1504 Frontage Rd, Okawville, IL 62271-2330, United States.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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