Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and lack of attention to orders.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food quality, including raw or cold food.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted unsanitary conditions, particularly in the bathrooms.
Speed of Service
Several reviews mentioned slow service, especially during drive-thru orders, with long wait times reported.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, indicating inconsistency in service quality.
TK
TG1982 THA KING!!!
Feb 23, 2026
1.0
I came through the drive through at 9pm and waited for someone to take my order after saying hello twice. I was very disappointed to pull around to see employees inside standing around and not taking my order. I come to this location 1 or twice a week and this will probably be the last time I do. You guys should probably consider getting a better staff and better management on the night shift because obviously they don’t care about providing good customer service. Now I see why a lot of the Wendy’s are closing down, because of ignorance like this. Hopefully you guys take the needed actions to get it fixed. Thank you.
RJ
rob Joloy
Feb 16, 2026
1.0
Upon placing an order through the drive-thru, I overheard a male employee expressing his dissatisfaction with the quantity of food I had requested. He informed me that the amount was excessive for the day and that I should be parked. His remarks were delivered through the intercom, which was quite unprofessional. This incident has left me hesitant to return to the establishment. The order consisted of chicken nuggets, two burgers, and a frostys, totaling $30. Not much if you ask me. It was as if he wasn’t there to serve me as a customer. I went in to seek names and there was two males working one of them was named Kevin. Not to sure who said it
CK
Christ K
Jan 10, 2026
1.0
Actually really annoyed that I gave them any of my money. Terrible.
JM
Jesus Montes
Jan 8, 2026
1.0
Made me circle around at 12pm, I should have stayed and made me wait for my food for 20 minutes, do not come here guys, none of the workers were pre
GS
Gianna Spencer
Dec 31, 2025
1.0
First off me and my husband has visited this location multiple times and never had an issue but tonight took it to a new level. We ordered a taco salad and 24 piece chicken tenders. We get up to the window and I hand them a $50 bill. It gets passed around to three different people before coming back to the window and tell me they don’t have change for it. I pay it with my credit card not being an issue. We pull up to the window and wait for five minutes then the window opens thinking that we were going to get our food. We got handed a coffee which was not even on our order. We give the coffee back. They proceed to give us a frosty for our inconvenience, but the kicker is is that the chicken tenders were not even ready. They told us to pull over to the side or to their other parking lot and wait 10 minutes to give our chicken tenders to us. By far the worst experience I’ve had so far being there I will not be coming back. Sidenote, there was a kitchen full of people restaurant full of people. There’s no reason why our order should’ve taken as long as it did.
Is the Wendy's at 1 South 576 Midwest Road in Oakbrook Terrace still open?
Yes! This Wendy's location is open and committed to serving quality food every day via dine-in, drive-thru, or delivery where available.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 7:30 AM to 1:00 AM.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available in the Apple App Store.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available at the Oakbrook Terrace Wendy's?
Delivery availability depends on your location. Check through the Wendy's app or at order.wendys.com by entering your delivery address.
How can I contact Wendy's at 1 South 576 Midwest Road for feedback or inquiries?
You can call (630) 268-8715 directly, visit the Wendy's Contact page online, or reach Customer Care via Live Chat or at 888-624-8140.
Are there any nearby places to visit after dining at Wendy's in Oakbrook Terrace?
Yes, you can visit Stan's Donuts and Coffee Chicago for desserts and coffee, or Butterfield's Pancake House for American dining nearby.
What nearby services are convenient to access along with Wendy's at this location?
Nearby services include dentists like George Rivera, DDS and SmilesHUB, as well as legal services including Biederstadt Law and Trinity Family Law.
Are there entertainment options close to this Wendy's location?
Yes, Sabrina's casino and adult entertainment venue is nearby if you're looking for entertainment options.
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