Dunkin'

Reviews

• JJ

  Jonathan

  3 days ago
  1.0
  Place says it closes at 6pm but why is it always closed when I go,and it's always far from being 6pm
• JB

  Joshua Bain

  6 days ago
  1.0
  I stopped at this Dunkin' location this morning because it was convenient to a meeting nearby and planned to sit inside and use the WiFi while I worked. Since I'd be using their space, I placed an order through the self-service kiosk (the only ordering option available) for a coffee and took a seat. I don't recall being asked if I needed a receipt, but I didn't receive one. After waiting around 10 minutes, I went up to ask about my order, and this is where things went downhill. The employee at the counter, Maria, responded in a noticeably rude and aggressive manner. She immediately demanded my name, pointed to the line of printed order tickets, and insisted that since mine wasn't there, I must not have ordered. Her tone felt dismissive and condescending. Wanting to confirm, I checked my banking app and saw a pending transaction for $3.50. When I showed it to her, she became even more hostile, saying it was "between me and my bank" and that "she didn't know how my bank worked, but it says pending so there's a problem." I tried explaining that card purchases typically show as pending before posting, but she didn't seem interested in resolving the situation and made it clear she didn't know what I expected her to do. I left frustrated, shocked by how unnecessarily adversarial the interaction was. Mistakes happen, but respectful communication goes a long way. Based on this experience alone, I won't be returning and would advise others to consider a different location.
• MW

  Morgan Walsh

  Oct 27, 2025
  1.0
  So sick of paying $5 for a coffee that’s almost always wrong. Ordered from another Dunkin’, got the wrong drink, made it 30 minutes down the road, and they wouldn’t remake it. One lady said no, but then had to ask another lady, then the other lady said no probably not. What the heck? Is it a policy not to fix bad Dunkin drinks or did they just not feel like it? Whack. Last time I’ll be in a Dunkin’ ever.
• AA

  Aaron Arreguin

  Oct 18, 2025
  2.0
  I gotta say, this is not a reflection on the employees, they were kind people. I saw the drive thru was crowded so I felt it would be better to walk in . There was no one at the front taking order because there was a digital kiosk taking orders instead. The kiosk is not easy to navigate. I like my simple black coffee and an old fashion. I couldn’t find it! There was another customer trying to navigate it before and he left out of frustration. To the managers, the people hate the kiosk. Open a vending machine instead if that’s your best way to manage customers.
• DA

  Democco Atcher

  Sep 24, 2025
  1.0
  Manager working at 10:45 am 9/24/25 is not friendly. Tasted sugar in a drink I specially requested no sugar. Became hostile as if I had made the mistake. Instead of trying to provide customer service she became defensive. A simple, "Sorry about that is what was needed."

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