Business Details
About
Mexican Restaurant
Chipotle Oakbrook is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
638 reviews
5 stars
301
4 stars
123
3 stars
61
2 stars
38
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and long wait times.
Food Quality
Many customers reported issues with food quality, such as stale chips, cold food, and incorrect orders.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.
Management Issues
Customers expressed concerns about management, citing lack of oversight and poor employee training.
Inconsistent Experience
Frequent mentions of inconsistent food quality and service, leading to frustration among regular customers.
- MNMindy Nguyen2 days ago1.0The young man with glasses….no one is rushing you. Slow down and stop messing up customers orders. Was ordering 2 separate bowls and he was putting same ingredients in each after stating specifically what went in each. Better off ordering one at a time and getting back in line for second.
- TGTeagann GonzalezOct 14, 20251.0I am very disappointed regarding the unprofessional and disturbing behavior taking place at your Chipotle location. My son recently went in, and what he witnessed was completely unacceptable. According to him, the manager began yelling at an employee simply because she accidentally dropped some food. Instead of handling the situation calmly and respectfully, he chose to embarrass her in front of everyone, escalating the situation into a full-blown verbal argument. The employee was clearly upset and eventually started crying. To make matters worse, the manager then told her to clock out and leave — and as she walked out in tears, he was smirking. That kind of behavior is not leadership. It’s harassment, and it creates a toxic, hostile environment for both employees and customers. No one — especially a young worker — should be treated that way in front of an audience. I have witnessed similar behavior from this manager before, and it’s deeply concerning that it’s continuing to happen. I have now told my son and his friends not to return to this location because the atmosphere is completely unprofessional and uncomfortable. This needs to be investigated immediately. No customer should have to witness this kind of behavior, and no employee should ever be humiliated like that at work.
- TWTarrence WilliamsOct 4, 20251.0The manager didn’t work with me when my order was messed up. Worst service I ever had out of chipotle! Makes me not even want to eat there anymore!
- MGMari GaleanaOct 1, 20251.0I ordered my bowl via uber eats today. While I was chewing something sharp stabbed the inside of my mouth and pulled out this plastic piece.
- BBBrandon BurkeSep 23, 20251.0I go to chipotle at least once a week and this was by far the worst experience I have ever seen. I ordered my food an hour early and then waited 25 minutes in the store once I got there. When I asked about my order the guy brought it out within 30 seconds as if it had just been sitting in the back. I understand it was busy but my food was ice cold when it came out and the rice was clearly old and hard.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Oakbrook Terrace?
Chipotle Oakbrook Terrace is open Monday to Friday from 10:00 AM to 9:00 PM, and on Saturday and Sunday from 10:45 AM to 9:00 PM.
Where is the Chipotle Mexican Grill located in Oakbrook Terrace?
It is located at 18W050 22nd St, in front of the Home Depot, Oakbrook Terrace, IL 60181.
What types of food does Chipotle Mexican Grill in Oakbrook Terrace offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Can I order online or get delivery from Chipotle Oakbrook Terrace?
Yes, Chipotle Oakbrook Terrace offers both in-store pickup and delivery services, and you can order online through their website or app.
Does Chipotle Oakbrook Terrace accommodate special dietary preferences?
Chipotle’s menu is customizable with real ingredients and no artificial colors, flavors, or preservatives, making it suitable for various dietary preferences.
How can I earn rewards or get exclusive offers at Chipotle Oakbrook Terrace?
You can sign up for Chipotle Rewards through their official website or app to earn free food and get exclusive offers.
Is Chipotle Mexican Grill in Oakbrook Terrace accessible via public transit or near other dining options?
Yes, Chipotle is near several restaurants such as Jimmy John's and Poke Bros., making it a convenient dining spot if you are visiting these nearby places.
What nearby places can I visit before or after my meal at Chipotle Oakbrook Terrace?
Nearby you can visit Jimmy John's for sandwiches, Poke Bros. for Hawaiian seafood, or So Gong Dong for Korean cuisine, offering a variety of dining experiences close to Chipotle.
Are there any useful services near Chipotle Oakbrook Terrace for errands or appointments?
Yes, there are nearby services including State Farm Insurance and bankers like West Suburban Bank and Old Second National Bank for various financial needs.
What social media channels can I follow to get updates from Chipotle Mexican Grill?
Chipotle Oakbrook is active on social media including LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter under handles such as ChipotleTweets and ChipotleOakbrook.