Dunkin'

Reviews

• MY

  Matt Yarbrough

  5 days ago
  5.0
  What a big difference a few years make. After years of subpar service this Dunkin Dounuts has vastly improved. I have had to abandon 3 DD facilities due to orders not being ready on time. This location has my order ready every Sunday morning. And the delightful Fatima greets us everytime with a warm and pleasant smile. Checks our order to ensure it is correct. I recommend that Fatima becomes a CSR trainer, she has a lot to teach on politeness and courtesy goes a long way. General Manager: Fatima needs a raise immediately if not sooner!
• ME

  Marlen Enriquez

  Apr 3, 2026
  1.0
  I wish I could put less that one star. I don’t understand why they make the matchas different every time, sometimes it’s completely milk and other times it’s done fine. When I ask for them to remake it properly they say they can’t do anything about. Corporate should close this dunkin
• MJ

  Marquette J

  Mar 11, 2026
  1.0
  Decided to get the $6 Breakfast meal today and the hasbrowns was cold, coffee was not fresh,had a funny taste. And when i tryed to call them no answer
• ZZ

  Zakareyh

  Mar 1, 2026
  1.0
  Me and my whole family been coming here damn near EVERYDAY for a while now (Lived in the area our whole lives)!!!! Their customer service is DISGUSTING, and they do not know how to deal with customers at all. Me asking for “EASY ICE” should not be an issue. The guy working there lost his cool because I asked for easy ice “3 DAYS” in a row and he continued to ignore my request. When I calmly called him out on it and told him kindly that I would like lighter ice in my drink, he spews attitude at me. I notified my family not to go there and told the guy they lost A LOT of customers and he didn’t seem to care. I DO NOT ADVISE ANYONE TO GO THERE FOR ANYTHING UNLESS YOU LIKE TO BE DISAPPOINTED. WHAT A DISGRACEFUL WAY TO RUN THE BUSINESS.
• AL

  Alexis Love

  Feb 21, 2026
  1.0
  This Dunkin' Donut sold me a musty smelling tea last night. I have never smelled a tea that was musty before so, I came back at noon today and they denied my refund and denied giving me unopened tea bags to replace the stale musty smelling product. I patronize the Dunkin on W. 22nd st and have never experienced this. Per the shift lead, the manager just left and can't be reached. He refused to call the manager and request assistance. They are insisting that I return tomorrow morning to speak with the manager. The customer service and the product here sucks. Do not patronize them they lack moral and good customer service.