Wendy's

3.0
2276 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11 North Harlem Avenue, Oak Park, IL
60302, United States

Hours

Reviews

3.0
2,276 reviews
5 stars
620
4 stars
405
3 stars
356
2 stars
226
1 star
669

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and food items being substituted without consent.

Food Quality

Several customers complained about food being served cold, undercooked, or of poor quality.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions reported in both the dining area and restrooms.

Staff Attitude

Customers noted a lack of professionalism and friendliness among staff, with some describing interactions as disrespectful.
  • MT
    Mary Timmons
    Nov 11, 2025
    5.0
    Very kind cashier. Very efficient
  • DF
    Darnell Fields
    Nov 2, 2025
    4.0
    I like this Wendy’s. People gon be people not my problem.
  • BF
    B Flores
    Oct 26, 2025
    1.0
    Don’t bother doing mobile orders in this location. Instead of it being a faster service, they still make you park and wait 10+ minutes.
  • NJ
    Nykesha Jones
    Oct 23, 2025
    5.0
    Food served hot and fresh.
  • DS
    Dorian Sidney
    Sep 30, 2025
    4.0
    There is this one young man that works at the Wendy's on Harlem and Madison, his name is Mr.Estes he's one of the best employees that's they're i say this because he's the only one that I see.Wash his hands all the time.And a couple of other young men & their names are Romel, Alexa , i always see them wash their hands and they always work with a smile on their faced to me. That's good customer service. I really think that they should put cameras in there and really pay attention to who's washing their hands and handling food and digging in their nose. And in their ears and handling food, and I feel that they all should have hair nets on but other than that, those are the 3 that I notice that I'm very clean if it wasn't for them, I would not be coming to these Wendy's every other day to get A Oreo. Brownie frosty and occasionally a baconator double

Frequently Asked Questions About Wendy's

Is North Harlem Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.