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McDonald's

3.5
(1554 reviews)

Business Details

111 W Madison St, Oak Park, IL
60302, United States
(708) 763-8186
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
111 W Madison St, Oak Park, IL
60302, United States

Hours

Reviews

3.5
1,554 reviews
5 stars
561
4 stars
326
3 stars
284
2 stars
124
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in the dining area and restrooms.

Staff Attitude

Many reviews highlighted rude or inattentive staff, with some customers noting positive experiences with individual employees.

Food Quality

The quality of food was inconsistent, with reports of cold, overcooked, or poorly prepared items.

Safety Concerns

Several customers expressed discomfort due to loitering individuals near the restaurant, impacting their dining experience.
  • CC
    Christina Cleveland
    Feb 16, 2026
    1.0
    IF I COULD GIVE 0 STARS I WOULD ! Worst experience I’ve ever had at McDonald's. Service was extremely slow, employees ignored me at the drive thru, and the manager stood right next to the window and deliberately ignored me until I blew my horn. A man who appeared to be under the influence was standing next to the pickup window asking for spare change, which made the situation feel unsafe. My order was wrong, I was asked to hand drinks back through the window, and the food was terrible. Cold fries, a sloppy Big Mac, and watered-down Coke. Completely unacceptable. Extremely horrible when i spend almost 40$ my family, and I get this type of service !!!!!! Unacceptable !!!
  • GC
    Gabrielle Cosby
    Feb 6, 2026
    1.0
    Sat in drive thru line only to find out they’re not servicing orange juice there should have been some sort of sign put up to let customers know right away so they aren’t wasting time
  • RF
    Rayan Filfilan
    Jan 21, 2026
    2.0
    Always make sure that your order is complete. Ask them to check your order before you leave. You don’t want to go back home and find out some of your items are missing.
  • JF
    Josie Feliciano
    Jan 17, 2026
    5.0
    Went through drive through. It was ok.
  • DB
    Durrell Blackwell
    Dec 27, 2025
    5.0
    The best McDonald's in the area, I live one block away from the River Forest location and I will drive out of my way to this one because the food taste fresher and the service is on point.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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