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Dunkin'

3.3
(624 reviews)

Business Details

6820 W. Roosevelt, Oak Park, IL
60304, United States
(708) 386-3322
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6820 W. Roosevelt, Oak Park, IL
60304, United States

Hours

Reviews

3.3
624 reviews
5 stars
250
4 stars
96
3 stars
68
2 stars
33
1 star
177

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, with some waiting over 30 minutes without receiving their items.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and the need to double-check orders due to frequent mistakes.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with several customers experiencing unprofessional behavior from employees.

Cleanliness

Numerous comments pointed out unsanitary conditions in the store, including dirty floors and bathrooms.

Food Quality

While some customers enjoyed the food, others reported inconsistencies in freshness and quality, particularly with donuts and coffee.
  • VN
    Veronica Navarrete
    Feb 22, 2026
    1.0
    Quite awful coming here. I haven’t come to this location in a year or two due to the bad service I received last time. My mom and I decided to place mobile orders for walk-in pickup. Placed our orders and walked into the store about 5-7 minutes after. There were about 4 customers in line, ordering in person. No one in the drive-thru. Two employees behind the counter. I can’t stress how little urgency there was to prepare food. One gentleman ordered a hot drink with nothing special added. Another ordered a latte, and a banana split. I believe there was also a refresher added in the mix… We waited 10 minutes and they were still on the first drink, no drive-thru orders and no other customers walking into the store. Another 10 minutes and they finally prepared the sundae for the second customer. Then, FINALLY looking at the mobile order tickets but for some reason one of the employees decided to walk away and go on their phone?? After 30 minutes. Yes, THIRTY. They had finished 4-5 orders and did not even start on the mobile orders. We walked out at this point. No drink in hand. I ordered one of their valentines special refreshers and my mom got a latte… we never saw them put stickers on the cups for our orders and that was what made us decide we weren’t going to wait possibly another 10-15 minutes for drinks. I do not recommend this location.
  • VC
    Victor Cordero
    Feb 16, 2026
    1.0
    I ordered two drinks and they served me. But more people arrived, ordered their drinks, and they left very happily and very quickly, while I was made to wait more than 30 minutes. I don't know why, but when I asked, they had already forgotten my order.
  • SM
    Sara Medows
    Feb 11, 2026
    5.0
    I dont know the name of the new morning drive-thru guy, but he is awesome! Always a smile on his face and super friendly! Thank you for being a positive start to my day!
  • SC
    Shatara Coleman
    Jan 26, 2026
    3.0
    Not the friendliest staff at the registers.
  • AG
    Adolfo Gomez
    Jan 12, 2026
    2.0
    They prepared the food good the service is good , but the place super dirty dusty all over the place , is crazy that they are doing contruccion and serving food at the same time , the bathroom is disgusting and I think the place should be checked by the sanitary department.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Oak Park, IL?

Dunkin' in Oak Park, IL is open 24 hours a day, every day of the week.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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