Dunkin'

3.9
553 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
217 W Madison St, Oak Park, IL
60302, United States

Hours

Reviews

3.9
553 reviews
5 stars
272
4 stars
115
3 stars
66
2 stars
30
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including order mix-ups and dismissive attitudes.

Product Quality

While many enjoyed the coffee and donuts, there were complaints about incorrect orders and inconsistent drink quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and a lack of proper hygiene practices among staff.

Atmosphere

The atmosphere was noted as friendly by some, but overall customer service experiences detracted from the enjoyment of the location.

Accessibility

Customers expressed frustration with the drive-thru service and the accessibility of the location for walk-in customers.
  • AH
    Adrienne Hayes
    4 days ago
    5.0
    They are always busy, need a bigger drive thru, but my coffee is always perfect and my food is always cooked to perfection.
  • LB
    Lanenz Brandon
    6 days ago
    3.0
    Seems to either be order mix ups every now and then mistakenly almost giving me a drink meant for someone else or a drink I didn't ask for or language barrier or forgetting to add something to the order I asked for specifically drive thru only every now and then why I recommend asking them everytime to repeat order back to me/you before you get to the window won't be going to this location too often going forward....
  • NT
    Nancy Thompson
    Sep 20, 2025
    2.0
    Service today was bad, the girl wouldn't stop talking to her friend, put my ice cream cups in the bag upside down and forgot to scan for my rewards and told me it was too late, all because her conversation with her friend was more important than helping me. My refresher was delicious, I do recommend. Gotta do better with service!!
  • SG
    Sergio Gonzalez
    Sep 16, 2025
    4.0
    Good tunes, patient staff in the evening, easily accessible rest rooms!
  • DA
    Daniyal Aamir
    Sep 10, 2025
    1.0
    Ordered a medium ice shaken espresso and received mostly ice. And this is after a good chunk of it melted already. More like Scammin’ donuts. You guys need to do better.

Frequently Asked Questions About Dunkin'

What are Dunkin's regular operating hours in Oak Park, IL?

Dunkin' in Oak Park is open Monday through Saturday from 4:00 AM to 10:00 PM, and on Sundays from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.