Chipotle Mexican Grill

3.3
853 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

1128 Lake St, Oak Park, IL
60301, United States
(708) 524-8211
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Oak Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1128 Lake St, Oak Park, IL
60301, United States

Hours

Reviews

3.3
853 reviews
5 stars
307
4 stars
169
3 stars
86
2 stars
64
1 star
227

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with overflowing trash, unclean tables, and unsanitary conditions in food preparation areas.

Service Efficiency

Customers consistently experience long wait times for both in-person and online orders, often with staff appearing unhelpful or disorganized.

Food Quality

Many reviews mention inconsistent food quality, with complaints about old or improperly cooked food, as well as frequent shortages of key ingredients.

Customer Service

Staff attitudes are often described as rude or dismissive, contributing to a negative overall experience for customers.

Order Accuracy

Numerous customers report issues with incorrect orders, both for in-person and online transactions, leading to dissatisfaction.
  • CD
    Ciera Davis
    Nov 15, 2025
    1.0
    Every time I come to this location there outta some how do you run out of cheese and it’s always nasty where they sever the food at I was very disappointed and I will not be returning to this location again and worker are very rude this location have piss me off for the last time time
  • JA
    Jon Alvarez
    Oct 24, 2025
    1.0
    Hate to say it, but had a terrible experience. Said my order was ready, came in and waited 20 minutes and still am waiting as I write this. The place is a mess too.
  • MA
    Michael Adams
    Oct 14, 2025
    1.0
    A company valued at $60 billion needs to figure out a more efficient way to process online orders and set correct expectations for customers. Also might help training the staff to be proactive in asking if anyone is waiting for an online order and what the name is so that they can process it quicker. I don’t usually leave negative feedback from a single experience, but I’ve experienced it so many times at this location and tonight was even worse because the burrito they handed me was the size of a baseball. The young woman working in the back processing all the online orders didn’t say a single thing just handed me my bag, which was covered in guacamole, and when I got to my car, I picked up my daughter‘s burrito and couldn’t believe that it was the size that this woman deemed acceptabl. I went back into the store and asked the gentleman on the customer facing line if he would remake it and he did so flawlessly. Literally such an insane experience.
  • DT
    Dustin Van Tate Testa (Tate)
    Oct 10, 2025
    2.0
    Literally always out of something
  • AS
    Abe Sierra Sr
    Oct 10, 2025
    4.0
    The atmosphere reminds me of lunch when I was in college. For it being about 4 o'clock there was a nice crowd. Not too full, not too little people. The way the food is served reminds me of my mom. I need to spend more time with her. I had a beef bowl with rice, beans, sour cream, avocado, little hot sauce and a soft drink. Conveniently this place is across the street from Walgreens where I pick up my Rx.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Oak Park serve?

Chipotle Oak Park serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 1128 Lake St, Oak Park?

Chipotle Oak Park is open every day from 10:30 AM to 10:00 PM.