Chicago's Home of Chicken & Waffles

4.2
2562 reviews

About

Soul Food Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chicago's Home of Chicken & Waffles
543 Madison St, Oak Park, IL
60302, United States

Hours

Reviews

4.2
2,562 reviews
5 stars
1,532
4 stars
478
3 stars
212
2 stars
115
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the exceptional service provided by staff, particularly highlighting Deri and Danielle for their attentiveness and friendliness.

Food Quality

Feedback on food quality was mixed; while some enjoyed the dishes, others reported issues with blandness and undercooked items.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including sightings of pests and poor food handling practices.

Atmosphere

The restaurant's atmosphere received positive remarks for being lively and welcoming, contributing to an enjoyable dining experience.
  • VJ
    Valerie Jackson
    3 days ago
    5.0
    My food was delivered by a very nice young man, Mohamed and I wanted to increase his tip but didn't see anywhere I could add it. The food was delicious, especially the greens and yams. Very satisfied
  • LW
    Lauren Wells
    Jan 3, 2026
    2.0
    I went here with my family and the service we received was absolutely horrible. Our waitress, Quella (not sure if it's spelled right but this is her name), who is also the general manager was so rude it was ridiculous. She had the worst attitude and I felt like she only waited on our table bc it was a lot of us and she wanted the gratuity. She never looked us in the eyes once, never said hello, sent the order to to the kitchen, not even a second later my mom asked her to update something and she acted like it was huge inconvenience. The quality of the food was blah as well. The macaroni was obviously old, not creamy at all but more so crumbly and they have the nerve to charge almost $8 for it. The chicken wings are humongous, they didn't use to be like this the quality of the food has went down dramatically. Not to mention, half of our table got sick after this visit. Save your money and go somewhere else with better quality food and better service.
  • AR
    ariana rodriguez
    Jan 2, 2026
    5.0
    Finally had the chance to try the food here thanks to their generous and concious Too Good To Go Program. The food was plentiful and delicious, especially still warm despite the long wait due to the popularity of this location. The sweet beans and rice were savory and delicious, the chicken was soft and flavorful. The Mac and cheese side was creamy and tasted home-made. Wonderful staff and amazing food.
  • AM
    Amillia Martinez
    Dec 27, 2025
    1.0
    Never eat from this place EVER! They had gotten my order wrong on Christmas and had to make my order again. The lady in the front had a nasty attitude and told me that she was doing me a favor by giving me my food that I paid for. When they were making my food they didn’t have any gloves on and I had seen a cockroach in the corner of the floor. They need to shut this place down. My husband ended up getting food poisoning and had to go to the ER. I think they wiped their but and put it on our food.
  • 11
    1oaLToGa
    Dec 21, 2025
    5.0
    The food was good, and the customer service was amazing. When I came in to get my food at the door, the cashier, Deri, greeted me with a big smile and amazing energy. Overall, really good experience and well-run establishment, will be coming back.

Frequently Asked Questions About Chicago's Home of Chicken & Waffles

What are the regular operating hours for Chicago's Home of Chicken & Waffles?

The restaurant is open Monday, Tuesday, Thursday, Friday from 9:00 AM to 8:45 PM; Wednesday from 11:00 AM to 8:45 PM; and Saturday and Sunday from 8:00 AM to 8:45 PM.

Does Chicago's Home of Chicken & Waffles offer delivery and pickup services?

Yes, the restaurant provides both in-store pickup and delivery options.