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Subway

2.9
(227 reviews)

Business Details

9610 S Cicero Ave, Oak Lawn, IL
60453, United States
(708) 425-7827
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Oak Lawn Subway® Restaurant at 9610 S Cicero Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9610 S Cicero Ave, Oak Lawn, IL
60453, United States

Hours

Reviews

2.9
227 reviews
5 stars
76
4 stars
24
3 stars
19
2 stars
9
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude and unprofessional behavior from staff, particularly one employee who was frequently mentioned negatively.

Food Quality

Several customers complained about the food quality, mentioning stale bread, freezer-burned vegetables, and overall unsanitary conditions.

Pricing Issues

Customers noted that prices were higher than at other Subway locations and that the restaurant did not honor promotional deals, leading to dissatisfaction.

Employee Behavior

Specific employees were frequently criticized for their attitude and behavior, including being on their phones, ignoring customers, and displaying unprofessional conduct.
  • JC
    Jose Carmelo
    Jan 27, 2026
    1.0
    Can't believe the lady attitude, I don't eat that much from this location, I just do it because I work closed , she always is on her phone and she always ask me in advance what do I want on my sandwich, like she can remember everything but at the end I have to tell her multiple times what I want on my sandwich, its annoying. But this time she threw the cup of soda at me. I asked her, "Why do you treat people like that?" She replied, "That's what you paid for." I'm never going back to this place again.
  • JB
    Janusz Bednarczyk
    Dec 26, 2025
    5.0
    Low cost food
  • JN
    Joanna Norville
    Dec 21, 2025
    1.0
    The customer service there is terrible Very poor customer service. When I got there the lady was on her phone texting for about 5 minutes. She was very rude, she burnt our pizza since she let it inside the oven because she went to the back of the store then another White customer got into the store and she was very kind to him welcoming him so nicely and preparing his order leaving ours on the side. Very rude, unprofessional and racist.
  • DS
    Don S
    Dec 12, 2025
    1.0
    I have never seen a worse restaurant in my life! One employee on duty who was outside smoking when I came in. She ignored me for a few minutes then came in and made my order without washing her hands. Her school-age child was inside screaming and running around during school hours. The entire time she was on "tiktok live" and ignoring other customers who came in. I did not give my permission to be streamed on tiktok. I honestly feel like I should sue this business.
  • MN
    Mark Nazorek
    Nov 20, 2025
    1.0
    Went today at 1230 pm only one there . Should of read reviews 1st place should close down get a better business that cares there. Ordered half sandwich meal bread was hard toppings look like sat there for days. Price for half sandwich meal was more then any subway $12.99 .Employee had her phone on a stand face timing with people . I have been to many different Subways this on should be closed bad name for franchise ! Price high for terrible food save your money and health dont go here.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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