Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and professional service from staff members like Mikel, Kevin, and Mone’t, highlighting their attentiveness and helpfulness.
Food Quality
While some customers enjoyed the burgers and fries, there were multiple complaints about food being overly salty and some items not meeting expectations.
Cleanliness
The restaurant was frequently noted as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several reviews mentioned issues with order accuracy and delays, leading to dissatisfaction among some customers.
ZE
Zach Everson
1 day ago
5.0
Monet was the best! Super easy to talk to and quick service!
CH
Chelc H
5 days ago
3.0
There was a bald guy with glasses. Haven’t do everything. He was taking orders, making shakes delivering food and cleaning. These two girls ended up showing up when we were about to leave to help him, but they weren’t even helping him really and then one of them started yelling at him about how that he should’ve refunded a girl about an order. I don’t know we all looked, but I just really felt bad. Those girls should be helping him out more.
TC
Tenisha Craft
Feb 26, 2026
5.0
The place was very clean and neat. The cashier greeted me as I came in. She was very pleasant and helped me with my orders. As far as the new items on the menu she explained it all. I was indecisive and what I wanted and she helped me out. I really like that good customer service her name is.Mont good job
DD
Debra
Feb 12, 2026
5.0
Mone’t was extremely nice, professional, pleasant and very helpful with the menu! Thanks Mone’t, I’m definitely a new fan of smash burger
EA
Emilia A
Jan 23, 2026
4.0
I really liked their signature rosemary fries and the flavors and size of the burgers but omg idk if it was a one off event, the cook was angry or something but the burgers were incredibly salty almost inedible, since it was pick up I dressed it at home with waaaay more veggies to kind of dilute it but it was still incredibly salty. Idk if it was cus they were double burgers but if that’s why they should only salt one of the patties in a double because salting both results in hypertensive level of saltiness.
The young man at the front was very polite and respectful and efficient I appreciate him.
I was really looking forward to our banana chocolatey chip shake and salted caramel chocolatey chip shake but they didn’t have banana apparently the front end employee explained when I arrived to pick up so he asked what I wanted instead and I mistakenly asked for just a second salted caramel chocolatey chip shake thinking they would be really good given the pretty high price but to my disappointment the first sip revealed not so much rich salted caramel like I was expecting but just a cheap artificial tasting nasty hard caramel candy wet there type flavor which was not good at all at least not to me. The chocolatey chips were good I strained them out at home but threw all the rest of the milkshakes down the sink which was a big waste of money. At least I had used coupons/offers.
they do have good promos and offers/ rewards for rewards members right off the bat on your first order and it let me place two orders one right after the other so I could maximize the discounts since two codes can’t be put on one order. I really appreciated that I was able to make those two orders one after the other and use coupon codes on both because they made a significant price difference on their already reasonable prices and specials.
Because of the pros I will return in hopes the saltiness isn’t a usual occurrence and in hopes that one of the other shakes tastes better or they have banana soon.
What type of food does Smashburger in Oak Lawn serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours for Smashburger Oak Lawn?
Smashburger is open from 10:30 AM to 9:30 PM Monday to Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday.
Does Smashburger Oak Lawn offer delivery and takeout?
Yes, Smashburger offers both delivery and takeout services.
Can I order food ahead or use mobile payment options at Smashburger Oak Lawn?
Yes, Smashburger supports order and pay ahead as well as mobile NFC payments.
Is Smashburger Oak Lawn family-friendly and wheelchair accessible?
Yes, Smashburger welcomes families, offers children's menus, and has wheelchair accessible entrances, parking, seating, and restrooms.
Does Smashburger Oak Lawn serve alcoholic beverages?
Yes, Smashburger Oak Lawn serves alcohol including beer, but does not have a bar onsite or serve cocktails and wine.
Are there any nearby places where I can get coffee before or after visiting Smashburger?
Yes, there are several nearby Starbucks coffee shops where customers can enjoy coffee or smoothies before or after their meal at Smashburger.
Is there public transportation or a notable landmark near Smashburger Oak Lawn?
Yes, the Oak Lawn 9/11 First Responders Memorial and Patriot Station train station are nearby, providing convenient transit options and a local landmark to visit.
What other dining options are close to Smashburger in Oak Lawn?
Nearby dining options include Potbelly Sandwich Shop and Rita's Italian Ice, offering variety for customers looking to explore different meals or desserts.
Who are some competitors of Smashburger in the burger restaurant category?
Competitors of Smashburger include Five Guys, Shake Shack, Habit Burger, and BurgerFi.
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