Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect or incomplete orders, particularly in the drive-thru.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor attitudes.
Food Quality
Numerous reviews mentioned cold or poorly prepared food, including cold fries and incorrect items.
Cleanliness
Some customers appreciated the cleanliness of the restaurant, while others had negative experiences related to hygiene.
Speed of Service
The speed of service was frequently criticized, with many noting long wait times in the drive-thru.
NN
Nilton Neto
3 days ago
5.0
A Spanish girl served me, great service. It was quick
RF
robert fulton
Feb 22, 2026
1.0
Ordered two meals large cokes and fries in drive thru.. 3 blocks from home.. medium fries the sandwichs were cold and dry.. didnt get a receipt paid 23.35 for the worst food I've ever had... minus 1 star if it was available
HB
Hailey Banko
Feb 20, 2026
1.0
I am writing to express my deep dissatisfaction with my experience at this McDonald’s location on February 19, 2026. I went inside to order two McFlurrys because the drive-thru line was very long. Unfortunately, despite choosing to go inside, the front counter and the customers waiting there were repeatedly ignored.
There appeared to be a manager on duty (wearing a different uniform shirt) who consistently avoided the front counter unless she was greeting individuals she seemed to know personally. Meanwhile, multiple customers, including myself, were left standing and waiting without acknowledgment for an unreasonable amount of time.
What was most concerning, however, was how another customer was treated. A man who did not speak English was attempting to resolve an issue with his order after the kiosk receipts did not print. Believing his order may not have gone through, he accidentally placed it two additional times. He was trying to use Google Translate to communicate and understand what had happened. Despite this, staff — including the manager — did not remain at the counter long enough to properly assist him.
As a result, I felt compelled to step in as a fellow customer to help him communicate the issue, while my own order sat melting. I ended up spending an additional 20 minutes assisting him with something that should have been handled promptly and professionally by the staff.
I understand that drive-thru operations can be busy, but that does not justify neglecting customers inside the restaurant — especially when someone clearly needs assistance due to a language barrier. Ignoring a customer in that situation is unacceptable and reflects poorly on the level of service provided at this location.
This experience was extremely disappointing, and I would strongly caution others before choosing to visit this particular McDonald’s.
CC
C Croson
Feb 18, 2026
2.0
Parking lot is full. There’s no place to park but nobody’s in the restaurant tried to go to the drive-through. They don’t speak up clearly or they don’t speak English. Wait inside and waited everyone’s angry and nobody wants to help you food feels like it’s been sitting there for at least 3 to 4 hours. Doesn’t taste good either.
LS
Laketa Southworth
Jan 30, 2026
1.0
Love this franchise is SO close to home.However there's always a problem this was trashed 🗑 yes , I could not convince my daughter that it was k to eat it
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