Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,910 reviews
5 stars
712
4 stars
400
3 stars
327
2 stars
136
1 star
335
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their friendliness, others were criticized for rudeness and poor service.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Wait Times
Customers frequently mentioned long wait times, particularly in the drive-thru, with some experiencing delays of over 20 minutes.
Cleanliness
Some customers noted that the location was clean and well-kept, while others reported unsanitary conditions.
- CMCatt Meow2 days ago1.0Me and my husban wanted something sweet so I ordered dessert from Mac Donald's it was 9:50 .d I was informed the lobby was open till 12 pm when I got there the doors were locked. and there were no people in the restaurant except night crew, I tried to speak with any of them but they just blue me off like I was asking for free food. I asked them to refund my money they said no !! U go back to the app and do it urself.. I was very upset with the whole situation. A nice man got my food for me. Needless to say I will NOT go back to this store. My pies were burned and my Mac flurry was melted and I did not get my caramel on it as well
- DKDavid Katsibubas4 days ago1.0My top bun of my chicken sandwich was hard, my fries were mushy and very greasy. Very disappointed. Will not be eating here again.
- MAMirielie Anzures5 days ago1.0horrible customer service. i went thru the drive thru to get some food i waited in line for 10 minutes no biggie they looked busy i got to the ordering screen keep in mind it’s only 9pm the mcdonald app says they don’t close until 11pm anyways i get the ordering screen waited another 5 minutes and then cara behind me started beep at me to hurry up when i didn’t even get a chance to order to for the employee to just tell me “we just closed” hello closed at 9pm when closing hour is 11pm and they couldn’t say anything when i was at the ordering screen waiting for a while just sitting there. never coming to this location again.
- JBJorge BarajasNov 8, 20255.0I had an excellent visit to this McDonald's location today. Everything about the experience was top-notch, starting with the drive-thru service, which was incredibly quick and efficient—exactly what you want on the go. The staff were all exceptionally polite, providing service with a genuine smile. It makes a huge difference! When I checked my order, I was impressed by the food quality and presentation. The meal was served piping warm, and everything was placed neatly inside the bag. No spills or mess at all! Finally, the location itself is clearly well-maintained. The area looked very clean, both inside and out. It offers plenty of parking and the entrance and exit are easy to navigate, making for a stress-free visit. Highly recommend this McDonald's team!
- DDDJHZRDNov 1, 20255.0This McDonald's struggles sometimes. But honestly, it's my go-to spot and they do a really good job and the food always turns out fresh and sometimes it might take a little while if they're short-staffed or you might have to wait a little bit at the cash register by the end of the day. They do go out of their way to make sure that the food is delicious and everything is accurate. I don't think they've ever messed up my order.
Frequently Asked Questions About McDonald's
What are the 24-hour opening hours for McDonald's at 9128 South Cicero Avenue?
McDonald's at 9128 South Cicero Avenue is open 24 hours every day of the week.
What are the delivery hours for McDonald's at this location?
Delivery service is available daily from 5:00 AM to 12:00 AM (midnight).
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, this McDonald's has a drive-thru that operates 24/7, open all day every day.
What types of pickup and delivery services does this McDonald's offer?
The services include curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I order food from this McDonald's online?
You can order online via the McDonald's app or through their delivery website links provided.
What payment methods are accepted at the McDonald's on South Cicero Avenue?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I earn rewards when I order from this McDonald's location?
Yes, you can join MyMcDonald's Rewards to earn points for free food.
Which nearby medical services are located near McDonald's at 9128 South Cicero Avenue?
Nearby medical services include Metro Cardiovascular, Ali Kutom, MD, Family Dental Care, Health Medical Imaging, Kidney Care Center home dialysis, and FirstCare Urgent Care Center.
What local amenities near McDonald's might be useful for customers visiting the area?
Nearby amenities include Thorntons gas station, Oak Lawn Auto repair, Redbox rental kiosk, and multiple car dealers including Hyundai and Saturn of Oak Lawn.
Are there other dining options close to this McDonald's in Oak Lawn?
Yes, nearby restaurants include Domino's Pizza, Hooters, and Pollo Negro Mexican restaurant, offering customers more dining choices in the area.