Krispy Kreme

Reviews

• RP

  Rita Flores Pelayo

  Dec 31, 2025
  1.0
  Ordered a Krispy Kreme order on the app. Arrived to pick up and no one was at the stand to take care of me. Location showed open but it wasn’t opened. I was charged for my order, was not given the opportunity to cancel at location.
• RW

  Raymell Whitehorn-Edwards

  Dec 20, 2025
  1.0
  I placed my order online on 12/17 to pick up on 12/19 for a 4th grade Christmas party. When I arrived at the store, my order wasn't complete. I was told they just received the order 10 minutes ago and didn't have enough mini glazed donuts to complete my order! I was very confused, especially since I placed my order two days in advance! I was told that's not how the system works, even though my order was placed online two days in advance. They still don't receive the order until 5 to 10 minutes before pickup time. I asked why I wasn't notified about the incomplete order, but I wasn't given an answer! The young lady Alejandra tried to help by offering me different flavored mini donuts to complete my order, but I explained to her that this is for a 4th grade class, and most of these kids have allergies, so that's why I wanted glazed. I asked for a refund and to speak to the manager who was on staff I believe his name was Dave or David. Now, to my surprise, when I was speaking to the lady about my incomplete order, the manager actually walked back there and heard the conversation about the incomplete order but didn't step in to address the situation and seemed unbothered, so I just thought he was a regular staff employee! So, the young lady told me he was the manager at this time he was sitting down at the sitting area eating. I went over to introduce myself and explained to him again about my incomplete order that was ordered two days in advance. He continues to sit as I stand looking down at him, explaining that this is how the company systems work and the company needs to work on a better system because this happens all the time but they don't get the orders until 5 to 10 minutes before scheduled pick-up. I explained to him this was very hard for me to believe, as I have ordered from the Evergreen Park location and never had a problem like this. He continued to say they have the same problems, but the difference is the other location makes their donuts fresh. I explained to him why I didn't at least receive a courtesy call about my incomplete order, than I could have made other plans. He stated they don't have the info until 5 to 10 minutes, so they don't have a way to call. I told him that's impossible because my order has my cellphone number to call if anything is wrong with the order! He had no response other than, "I was more than welcome to go to the Evergreen Park location, that's my choice." He seemed very unbothered by my concerns. He didn't even apologize to me for the inconvenience. After I realized the situation was not going to be handled in a professional manner, I decided to refund my online order and just purchase the original size donuts so I wouldn't be empty-handed going to the party since I didn't have time to go to the other location. The manager still didn't apologize, continued to sit down, and just let me walk away. The young lady at the register, Alejandra, was very helpful. She apologized and gave me $5 off for the inconvenience. I don't understand how he is a manager when he has poor customer service skills and is not equipped to apparently solve problems. I'm not sure if the young lady was allowed to do what she did, but at least she was trying to help solve the problem unlike the supposed to be manager! I feel like he should be addressed about this situation and maybe receive training classes for handling customer service issues. I was happy to learn that you guys opened up a location closer, but I won't be back, especially to that location. I am on the PTA committee with my daughter's school and we purchase large quantities from your company, but after this situation, I don't know if we will continue doing business with your company.
• MY

  Michael Yousef

  Dec 12, 2025
  1.0
  Ordered a dozen doughnuts on Uber eats thinking there the real fresh Krispy Kreme doughnuts. Doughnuts are stale, tasting like they’ve been sitting for days. Very disappointed. Found out this place is not a real Krispy Kreme location. It’s in an Amazon fresh store and are anything but fresh!
• PV

  Phuong V

  Dec 8, 2025
  2.0
  Went to buy dozen donut for my kids after paying I noticed that sth like blood outside the package and on plastic bag , so scary so I threw it away . Never cơm back
• EJ

  Erin Jennings

  Dec 7, 2025
  2.0
  I ordered a "filled" Snoopy donut that had less than a drop of filling in it, just enough so that you saw it from the outside. It was also pretty dry and stale. This happens with every special/seasonal donut. Please be as generous with seasonal fillings as you are with the raspberry!

Frequently Asked Questions About Krispy Kreme