Dunkin'

3.4
422 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Lawn, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10301 Central Ave, Oak Lawn, IL
60453, United States

Hours

Reviews

3.4
422 reviews
5 stars
174
4 stars
63
3 stars
49
2 stars
23
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and dismissive behavior from staff, leading to a poor customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and preparation.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty hands of staff and unclean dining areas.

Service Speed

Customers consistently complained about slow service, particularly during busy hours, leading to long wait times.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members and enjoyed the food.
  • NA
    Nicole Alejandre
    Dec 24, 2025
    1.0
    Very rude. I’ve been living in the area for quite sometime and today will be the last day I go here. The girl at the window is rude and when ask to speak with a manager they hang up on you. Hire a new crew!
  • MP
    Miguel Pacheco
    Dec 23, 2025
    2.0
    If you’re stopping here early morning before work be careful the wait time is horrible 75% of the time.
  • SL
    Shannon L
    Dec 9, 2025
    1.0
    I went to this dunkin around 10 or 11 at night and asked for loaded hash browns and the guy working said he couldn’t make those for me, when I asked why he grabbed the box of chopped bacon and said “there’s none chopped” and I asked, can you make some and chop it? He insisted it’d take too long and he couldn’t and just gave me regular hash browns in the end. I don’t appreciate the lack of effort happening during the night shifts because this isn’t the first time something like this has happened, service in the day time is usually completely fine
  • AK
    Ameera Kort
    Dec 4, 2025
    1.0
    Horrible customer service! My first and last time coming here. After being asked to repeat my order multiple times and basically being yelled at I wanted to make sure the order was correct at the window. The older lady with a heavy accent insisted I said something else and instead of fixing her mistake she told me that’s what you asked for it’s in the bag. And since when are pastries put in the same bag as hot food. So rude and an easy mistake to fix whether I was wrong or she was.
  • MA
    mai alkadee
    Dec 2, 2025
    1.0
    One star is too much for them, rudest customer service ever. when you tell them to correct your order if they got it wrong they tell you in a rude way to be specific. I hope it closes down. A lot of people have complained about them don’t give them your money.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Oak Lawn, IL?

Dunkin' is open 24 hours a day, 7 days a week at the Oak Lawn location.

What types of meals does this Dunkin' location serve?

This Dunkin' serves breakfast, lunch, and brunch.