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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(427 reviews)

Business Details

10301 Central Ave, Oak Lawn, IL
60453, United States
(708) 422-7450
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Lawn, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10301 Central Ave, Oak Lawn, IL
60453, United States

Hours

Reviews

3.4
427 reviews
5 stars
176
4 stars
63
3 stars
50
2 stars
23
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of attention to detail, resulting in dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty work areas and poor hygiene practices among staff.

Service Speed

Customers frequently complained about slow service, particularly during busy times, with long wait times reported.

Staff Attitude

There were mixed reviews about staff friendliness, with some customers praising individual employees while others noted a general lack of professionalism.
  • BF
    Brittany Faulk
    Feb 24, 2026
    5.0
    I can’t go to any other location! Here, they always get my order right, and in the one in a million chance they do get it wrong, they make up for it by throwing in extra items or immediately making it up to me without a second thought. They are very quick and efficient and hard working. Just also keep in mind that these employees go through a lot everyday, it doesn’t hurt to be kind! I only mention this due to the fact that I just saw a customer be disrespectful to employees all because he didn’t receive a “welcome in” right away. Sir, this is a Dunkin dounuts during their peak time in the morning, maybe be patient???
  • LC
    Luke Cronkhite-Medina
    Feb 21, 2026
    3.0
    I dont really enjoy coffee myself, so I can't tell if this is good or bad compared to nearby coffee shops. I do like to stop in and grab their little breakfast sandwiches or muffins. Their refresher drinks that rotate occasionally have all been fairly good too, if not just a more sweet-topped fruit drink.
  • LM
    Laura Morales
    Feb 5, 2026
    1.0
    First and last time visit for me. Rude employees. No chocolate frosted or glazed donuts, hash browns not cooked thoroughly, i asked for iced tea/lemonade, I received lemonade. We sat down for a few minutes, here comes this guy sweeping the floor, he then swept the crumbs off of a table with the dirty nasty broom! Gross!
  • OK
    Olivia Kasza
    Jan 30, 2026
    1.0
    service was absolutely terrible . The employee looked like a high school student and was so incredibly rude. I placed my order over the ipad in the lobby and waited for 2 donuts and the worker goes to start working on my order and announces loudly that whoever placed an order for donuts obviously doesn’t have eyes because we don’t have those flavors . I requested a refund in which she told me that she doesn’t know what i want refunded . Disgusting behavior, disrespectful and and terrible customer service .
  • NA
    Nicole Alejandre
    Dec 24, 2025
    1.0
    Very rude. I’ve been living in the area for quite sometime and today will be the last day I go here. The girl at the window is rude and when ask to speak with a manager they hang up on you. Hire a new crew!

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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