Dunkin'

3.7
541 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Lawn, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10801 S Cicero Ave, Oak Lawn, IL
60453, United States

Hours

Reviews

3.7
541 reviews
5 stars
230
4 stars
118
3 stars
69
2 stars
29
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some employees being friendly while others are rude or inattentive.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Food Quality

Several reviews mentioned stale or poorly prepared food items, particularly donuts and breakfast sandwiches.

Cleanliness

Customers expressed concerns about the cleanliness of the location, particularly in food preparation areas.

Speed of Service

While some customers noted fast service, others experienced long wait times and slow order fulfillment.
  • AI
    Abby Inkove
    5 days ago
    1.0
    I went inside in the morning, and ordered a refresher, after I got my drink I stood around bc I was going to ask one of the crew members a question about my drink, nothing serious, just about other flavors- and the manager working, IRMA, was being rude and said "oh well she's working right now, and you have your drink you can leave" absolutely unprofessional and I never got to ask my question after essentially being rushed out. awful interaction, my drink was good though, probably bc she didn't touch it. shout out to the crew for dealing with that jerk of a manager.
  • JJ
    Jess
    Dec 21, 2025
    5.0
    Greta place and friendly staff. Will definitely return
  • RH
    Ray Heinrich
    Dec 19, 2025
    1.0
    The workers always seem to be very rude when they take your order 9/10 times they mess up the order they cram everything in one bag the donuts are usually stale not a fan of this dunkin
  • FF
    Felicia
    Nov 15, 2025
    5.0
    Shout out to the ladies working last night and a huge thank you! I placed an order and then our vehicle got impounded and then we had to walk a good couple of hours. Long story short I arrived 3 hours later, phone was dead and I was exhausted. She couldn't find my order but did what she could to make sure I atleast walked away with something. I appreciated that more than she knows and it was very much needed! I didn't have a car so I walked up to drive thru window but kept my distance as I didn't want to spook them anymore than I probably did. But great customer service and drinks hit the spot!
  • CM
    Chrissy Mcevilly
    Nov 11, 2025
    1.0
    Went thru drive thru ordered hot black tea, after drinking a bit of the tea it would not come up. Opened the cup to find a fairly big piece of brown craft paper used for paper products. Called manager only to replace my tea. Told him he needs to retrain his employees. NO ONE saw this in the cup even if it fell in?? Avoid this Dunkin

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Oak Lawn, IL?

Dunkin' in Oak Lawn, IL is open Monday through Thursday from 4:00 AM to 10:00 PM, Friday and Saturday from 4:00 AM to 11:00 PM, and Sunday from 5:30 AM to 10:00 PM.

Does Dunkin' offer delivery or curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.