Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Oak Lawn, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude and unprofessional behavior from staff, particularly during busy hours.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Issues with stale food and poorly prepared items, including burnt coffee and undercooked bacon.
Cleanliness
Concerns about the cleanliness of the store, particularly in food preparation areas.
Service Speed
Mixed reviews on service speed, with some customers noting long wait times despite quick service at times.
JE
Jim E
Feb 14, 2026
2.0
Many times ordering at night, they are "closed," well before the actual closing time. Poor work ethic, rude workers and a waste of time. Looks like I'm going to Starbucks.
AI
Abby Inkove
Jan 7, 2026
1.0
I went inside in the morning, and ordered a refresher, after I got my drink I stood around bc I was going to ask one of the crew members a question about my drink, nothing serious, just about other flavors- and the manager working, IRMA, was being rude and said "oh well she's working right now, and you have your drink you can leave" absolutely unprofessional and I never got to ask my question after essentially being rushed out. awful interaction, my drink was good though, probably bc she didn't touch it. shout out to the crew for dealing with that jerk of a manager.
JJ
Jess
Dec 21, 2025
5.0
Greta place and friendly staff. Will definitely return
RH
Ray Heinrich
Dec 19, 2025
1.0
The workers always seem to be very rude when they take your order 9/10 times they mess up the order they cram everything in one bag the donuts are usually stale not a fan of this dunkin
FF
Felicia
Nov 15, 2025
5.0
Shout out to the ladies working last night and a huge thank you! I placed an order and then our vehicle got impounded and then we had to walk a good couple of hours. Long story short I arrived 3 hours later, phone was dead and I was exhausted. She couldn't find my order but did what she could to make sure I atleast walked away with something. I appreciated that more than she knows and it was very much needed! I didn't have a car so I walked up to drive thru window but kept my distance as I didn't want to spook them anymore than I probably did. But great customer service and drinks hit the spot!
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