Dunkin'

Reviews

• JZ

  Jem Z

  Dec 23, 2025
  1.0
  Absolutely igorant at this location. Ordered 1 black coffee, an iced coffee and a selected variety of munchkins. She handed the coffees to us, and said have a nice day. When questioned on the munchkins, she huffed over it. Ignorantly asked, variety? No, only chocolate, old fashioned and glaze as I cannot have donuts with the sprinkles. The lady insisted on dumping some into the 25 CT box unbeknownst to me until we drove off. I paid $9 to select my donuts and she chose to pick them herself. Aggressively handed them to us an shut the window. Most igorant dunkin I have ever gone to. I had one issue at the Crestwood location and within an hour they called to correct it. If you dont like dealing with customers and their customized orders, get out of the industry. Absolute disgrace to the Dunkin Brand!
• MD

  Mz Dyamond

  Dec 14, 2025
  1.0
  My recent experience at the location that is on 15900 s cicero in oak forest was unsatisfactory. The gentleman that was completing my order was not friendly, I wasn't greeted and I was rushed while ordering. I ordered a decaf coffee and a hot cocoa; when I received the order, I noticed my coffee was not hot. While advising him of this, he proceed to say, "it's coffee!" This sarcastic statement threw me for a loop because I never suggested that it wasn't. While sipping it for a temperature check, I informed that I was able to drink the coffee thru my straw with ease (not typical if it's fresh and hot.) He closed the window! Never was I asked if it could be remade or corrected! Customer service goes a long way and is needed when running an establishment. Failed is an understatement especially while looking up and noticing the glass is closed and the man is no longer there. My money counts and I am a human-being.
• CC

  Christina Crosby

  Dec 10, 2025
  2.0
  They pulled me around for a small order. To top it off they gave me the wrong size drink. I told the lady and she said no we charged you for a medium. I check my receipt they in fact charged me for a large and I got a medium. Then I try to call not once but twice and no answer! You will be seeing me soon for a free drink and I will have my receipt. This is the second time this happened.
• NP

  Nilesh Patel

  Dec 3, 2025
  1.0
  Subject: Complaint About Poor Service and Incorrect Order Hello, I would like to file a complaint regarding my experience at your Dunkin’ location today. Date & Time of Visit: Today at 6:33 PM Order #: 876 Order: Large Hot Original Coffee, 4 Caramel Swirl, 4 Regular Cream & Sugar (based on the label on my cup) When I placed my order in the drive-thru, the employee who took my order did not listen to me carefully. His behavior was rude and unprofessional. Because of that, my order was made incorrectly. Additionally, when I asked about using my Dunkin’ rewards, I was told that they are not using rewards anymore, which I know is not true. This added to the frustration, and the whole service experience felt very disrespectful. I am very disappointed with how I was treated. I kindly request that you look into this issue, address the behavior of the staff involved, and make sure customers are treated respectfully and given correct information. I would also appreciate a refund or replacement for the incorrect order. Thank you for your time. I hope this matter is resolved.
• KR

  Kersha Robinson

  Nov 28, 2025
  1.0
  Going into 2026 very soon and it’s sad how some people show their prejudice. This morning I went inside the Dunkin’ because I wanted to use my points for one free coffee and one of my favorite ice coffee. When I walked in, there was a guy and his son first leaving out and the cashier was nice to them, however when I walked in the store, I’ve felt her mean look. I was polite and placed my order and explained to her I wanted to redeem my points for the coffee. She had an attitude like I was making her job harder, but rung me up. She wasn’t welcoming. People like her a person can trust especially if they are making your drinks and food. I had to really watch her when she was making my drinks. When she gave me my drinks, I’ve smiled at her and thanked her, she wasn’t welcoming, cold and stared at me like I was nothing. As a woman who once was a cashier at a couple of restaurants during my college years , I was raised to treat people how I wanted to be treated. Of course we all people that are different races and cultures from all over. She wasn’t welcoming to the gentlemen whom came in behind me and he too is an African American. I offer this advice, if you don’t want to work for and in the public, find another job that is fitting. To the manager and even the owner of this store. I suggest that the staff need be more trained with customer service and even go over the code of ethics and conduct. You lost me as a customer and I will not return back to this location and plan to contact corporate Human Resources. Also, to the cashier whom had the nasty disposition this morning around the 8:30 AM to 9 am, fix the attitude. I also suggest that she may need to go to a waxing and threading salon, her mustache didn’t help with my experience either. Season Greetings. I will continue to run with Dunkin, but not this one!

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