Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and attentive service, particularly highlighting employees like Jessica and Stan for their professionalism and helpfulness.
Food Quality
The burgers received numerous positive remarks for being fresh, tasty, and well-prepared, with several customers expressing their eagerness to return.
Cleanliness
The restaurant was frequently noted for its cleanliness and pleasant atmosphere, contributing to a positive dining experience.
Inconsistencies
Some reviews mentioned issues with order accuracy and service speed, indicating areas for improvement.
LT
Lamont T
2 days ago
5.0
I recently had an exceptional dining experience at Smashburger, and I can’t rave enough about the fantastic service and delicious food. From the moment I walked in, the atmosphere was inviting and lively, setting the perfect backdrop for a great meal.
The highlight of my visit was definitely the service provided by our server, Jessica. She was incredibly attentive and friendly, making us feel right at home. Jessica took the time to explain the menu and offered excellent recommendations, showing a genuine passion for the food and the dining experience. Her cheerful demeanor and quick responses ensured that we never had to wait long for anything, enhancing our overall experience.
Now, let’s talk about the food! The burgers were nothing short of amazing. I tried the classic Smashburger with their signature seasoning, and it was cooked to perfection—juicy, flavorful, and paired beautifully with fresh toppings. The fries were crispy and seasoned just right, making them the perfect side to complement the burger.
Overall, the combination of Jessica's outstanding service and the mouthwatering food made for a memorable visit. I can’t recommend this Smashburger location highly enough. If you’re looking for a great meal and top-notch service, be sure to stop by and ask for Jessica—you won’t be disappointed!
BB
BigRigBobby
5 days ago
2.0
Well, ordered the all beef hotdog with Mac and a burger with Mac. I'm in town from WA state so i was excited to try this. But, Both were the spicy when I ordered the regular as i don't really do spice. Then the cheese was left on the grill and I can't stand when cheese is turned into paper, basically. I ordered this through Uber eats, so I ended up with the free chicken sandwich that I ordered with no tomato, and it came with tomato. It's like they used ground chicken to make an extra thin patty. Crazy that it tasted like sausage. Didn't send napkins or utensils, can't exactly have something with Mac n cheese on it and NOT send utensils lol. At least they got my sprite right, I just wish they included a straw. Can't blame the Uber driver for that, since the bag was taped closed. Overall, I'm sad this was my first experience for having a burger and dog with Mac on it. That dark area in the pic is the cheese from being left on the grill. I'm not sure why anyone likes cheese like that lol
CB
Chris Baylaender
Feb 16, 2026
5.0
I just walked out of here. Everything was cooked perfectly, but what’s making me leave the review was the customer service. I got two sandwiches , and the lady working kept my area clear & manicured with a smile or her face as I worked through them . These kind of simple but beyond-required gestures make all the difference .
MS
Mike Schauer
Feb 15, 2026
5.0
First time trying smashburger, it didn't disappoint. I had the All-American burger and the Colorado both were great everything seemed very fresh. Smash fries and Brussels sprouts were amazing, throw in a couple of draft beers, so good!!! Finished with a chocolate shake, only wish they had a larger size. All for about the same price as McDonald's but with much better food. Already looking forward to having it again.
AM
azalia montani
Feb 8, 2026
1.0
Awful experience, the soda machines were down hot soda and hot refreshers after the cashier said the refreshers would be cold. McDonald’s burgers taste better than this place. No bottled drinks options, took forever. Understaffed just overall bad experience.
What type of food does Smashburger in Oak Brook serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the regular dining hours for Smashburger in Oak Brook?
Smashburger is open daily from 10:30 AM to 10:00 PM.
Does Smashburger in Oak Brook offer delivery service?
Yes, Smashburger offers delivery daily from 11:00 AM to 9:30 PM, which can be ordered through their delivery website.
Can I order Smashburger's menu for pickup or delivery online?
Yes, you can order Smashburger's menu online for pickup or delivery via their official website or mobile app.
Is Smashburger in Oak Brook wheelchair accessible?
Yes, the location has wheelchair accessible entrances, parking, seating, and restrooms to accommodate customers with disabilities.
Does Smashburger offer options for families and children?
Yes, Smashburger welcomes families and children, offering a children's menu and high chairs to ensure a comfortable dining experience.
Are there any outdoor seating options available at Smashburger?
Yes, Smashburger has outdoor seating available for customers who prefer dining outside.
What popular nearby restaurants can I visit before or after dining at Smashburger?
Nearby dining options include Kura Revolving Sushi Bar for sushi, Panera Bread for bakery and café items, and Lazy Dog Restaurant and Bar offering American cuisine and burgers.
Is there a nearby retail store where I can shop after visiting Smashburger?
Yes, Macy's Oakbrook Furniture Gallery and American Mattress are nearby retail stores where you can shop after your meal at Smashburger.
What services are available near Smashburger that might be useful to customers?
Nearby services include Verizon for mobile phone needs, FYZICAL Therapy and Balance Centers for physical therapy, and La' Vogue Nails & Spa for nail and waxing services.
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