Business Details
About
Fast Food RestaurantCorporate Office
Portillo's Restaurant Support Center. This is not a Portillo's restaurant.
Location
Portillo’s (Not a Restaurant) Support Center
2001 Spring Road, Oak Brook, IL
60523, United States
Hours
Reviews
2.1
158 reviews
5 stars
33
4 stars
5
3 stars
4
2 stars
18
1 star
98
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, with issues such as cold fries, burnt sandwiches, and bland flavors.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unhelpful management.
Order Accuracy
A significant number of customers experienced problems with order accuracy, receiving incomplete or incorrect items.
Customer Support
Customers expressed frustration with the lack of effective communication and support from corporate, particularly regarding refunds and complaints.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions in the restaurant, including food contamination and unclean dining areas.
- DDDanNov 12, 20251.0Portillo's Elk Grove Village 1500 Busse Rd, Elk Grove Village, IL 60007, United States. Don't hire people that will make fun of the customers dietary choices, like that 300 pound guy with the funny looking glasses. I still have not ate today thanks to your rude employee. I hope you fired him like you said you would. There are much more respectful people looking for jobs.
- BBBloodeyedNov 4, 20251.0Nice job try calling your headquarters to ask about it sends me to a Indian call center and they have no clue keep asking if I'm trying to use a gift card. If your going to do a promotion like this do you guys not test it ?
- BPB PAug 27, 20253.0Everything in our order had something wrong. My maxwell was burnt to a crisp. I love the grill char on a maxwell but this was far beyond. The whole outside peeled off in a black chunk as I tried to rescue it. There was just a thin layer of maxwell underneath that was edible. Our fries, as usual, were cold. I'm just done ordering fries at Portillo's because cold fries is the norm, which I don't understand when I was 6-7th in line. The Italian beef sweet peppers were barely cooked. It was as if they cut a green pepper and put it in the juice for 10 minutes. It still crunched! YUCK! I pulled them off and put them in some beef broth and cooked them for another 30-40 minutes, and they were finally soft enough. Two of our three cheese sauces were 1/2 full. I can't say that hasn't happened before either. Things aren't what they used to be....piping hot food, cooked to perfection, no mix ups or shortages. Now, it's the new norm...and we're not diggin' that!
- SFSusan “Sue” FreisheimAug 20, 20251.0I attempted to order online for the local business I work at in Gurnee. All 3 times I attempted to order online the website was down. I typed up the order and took it to the restaurant after work and talked to the manager. She refused my order. By the way the order was for tomorrow. I took my business to another local business who accepted my order with no issues. Way to support a local business Portillos!
- JSJackie SullivanAug 18, 20252.0The beef is no longer Italian beef. It’s extremely bland. Have been ordering it for years and will not be ordering again. I will miss the old Portillos
Frequently Asked Questions About Portillo’s (Not a Restaurant) Support Center
What is the address of Portillo’s Support Center in Oak Brook?
The Portillo’s Support Center is located at 2001 Spring Road, Suite 400, Oak Brook, IL 60523, USA.
Is the Portillo’s location at 2001 Spring Road a restaurant?
No, this is Portillo’s Restaurant Support Center and not a restaurant.
What are the operating hours of Portillo’s Support Center?
The Support Center operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I contact Portillo’s Support Center by phone?
You can contact them at +1 630-954-3773.
Where can I find Portillo’s on social media?
Portillo’s is on Facebook as PortillosOakBrookIL, Instagram as portilloshotdogs, and Twitter as portilloshotdog.
Do Portillo’s Support Center employees use any mobile apps related to the business?
Yes, Portillo’s has mobile apps available on Android and iOS platforms for related services.
What is the official website for Portillo’s?
Their official website is https://www.portillos.com.
What nearby restaurants can I visit before or after coming to Portillo’s Support Center?
Nearby you can visit Portillos restaurant for classic hot dogs, RockSugar Southeast Asian Kitchen for pan-Asian cuisine, and Quality Pasta Company for Italian food.
Are there convenient nearby business services around Portillo’s Support Center?
Yes, Inspira Financial provides business-to-business services, and Premier Service offers landscaping and home improvement supplies nearby.
What nearby places can help me if I need financial or legal consultations close to Portillo’s Support Center?
Nearby options include RM Financial Group for financial advising, Bennett Law Firm, LLC for family law, and Merrill Lynch Financial Advisor James Sianta for financial services.